Front Office Agent

Wake County, NC - USA

Yearly Salary: $ 37782 - 66120

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description of Work

*The Recruitment Range For This Position Is $37782 - $40376*

The Front Office Clerk serves as the first point of contact for customers visiting the North Carolina Office of Vital Records. This position is responsible for delivering professional courteous and efficient service in a high-volume environment.

This role involves:

Processing orders for birth death and other vital records
Accepting payments by cash check or card
Issuing accurate receipts

The Front Office Clerk will be responsible for entering orders into our system and ensuring they are processed accurately. Daily duties also include balancing and reconciling an assigned cash drawer and handling sensitive personal information with discretion. The Front Office Clerk provides clear guidance to customers regarding documentation and application procedures and communicates effectively with diverse populations. Once the front office closes for the day the clerk may assist in other areas of the unit to support continued operations. The position also requires maintaining a clean organized front desk area and escalating complex issues to supervisors when necessary.

About Vital Records:
N.C. Vital Records is part of the DHHS Division of Public partnership with county registers of deeds offices local health departments and birthing facilities throughout the state we are responsible for recording North Carolinas vital events. This includes responsibility for legally registering all births deaths fetal deaths marriages and divorces which occur in North Carolina; coding these events for statistical purposes; maintaining these records; and providing certified or uncertified copies to individuals researchers and public health programs.

About the Department of Health and Human Services (DHHS):
The North Carolina Department of Health and Human Services manages the delivery of health and human-related services for all North Carolinians especially our most vulnerable people children elderly disabled and low-income families. The Department works closely with health care professionals community leaders advocacy groups local state and federal entities and many other stakeholders to make this happen.

Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees. Visit website for benefits: more information about DHHS: Skills and Abilities / Competencies

The Knowledge Skills and Abilities (KSAs)/ Management Preferences are not required. Applicants that possess the following skills are preferred:

Consistently delivers courteous professional and accurate assistance to walk-in customers ensuring a positive experience and efficient resolution of inquiries.
Handles sensitive personal data in compliance with privacy standards and agency policies ensuring secure and confidential record management.
Handles payments securely and issues receipts correctly; reconciles cash drawer daily with accurate documentation of all transactions.
Enters and processes certificate orders in the system with a high level of accuracy and completeness following established procedures and timelines.
Provides support in other operational areas as needed after front office closure demonstrating initiative adaptability and collaboration across units.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See for details.

Qualified applicants must possess and application must clearly reflect work experience that demonstrates the following:

Bachelors degree from an appropriately accredited institution;
OR
An equivalent combination of education and experience.

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked education with the date graduated all work experience and certificates / licenses.Resumes will not be accepted in lieu of completing this application.Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.

Applicants seeking Veterans Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions they must attach either a DD256 or NGB 22.
If applicants earned college credit hours but did not complete a degree program they must attach an unofficial transcript to each application to receive credit for this education.
Applicants may be subject to a criminal background check. All candidates selected for positions considered Positions of Trust will be subject to a criminal background check.

Applications for positions requiring specific coursework must be accompanied by a copy of the applicants transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service please visit the NACES membership website at Transcripts degree evaluations and cover letters may be uploaded with your application.

NOTE:Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status please contact HR at or .

To check the status of an application please log in to your NC Government Job Opportunities account and click Application Status.

For technical issues with your application please call the NeoGov Help Line at . If you have a technical issue with your Government Jobs account please call their Help Line at 1-.

Required Experience:

Unclear Seniority

Description of Work*The Recruitment Range For This Position Is $37782 - $40376*The Front Office Clerk serves as the first point of contact for customers visiting the North Carolina Office of Vital Records. This position is responsible for delivering professional courteous and efficient service in a ...