Call Center Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Call Center Representative
Overview
We are seeking a motivated and customer-focused Call Center Representative to join our this role you will serve as the first point of contact for customers providing assistance resolving inquiries and ensuring a positive experience with our company. The ideal candidate is reliable attentive and able to communicate clearly and professionally.
Responsibilities
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Provide accurate information about products services or policies.
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Resolve customer concerns by identifying solutions and escalating issues when necessary.
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Document customer interactions and maintain detailed records in the system.
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Follow call scripts and guidelines to ensure consistent service quality.
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Meet performance targets including call handling time customer satisfaction and resolution rates.
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Support team goals by contributing to a positive cooperative work environment.
Qualifications
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High school diploma or equivalent required; additional training is a plus.
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Strong verbal communication and active listening skills.
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Ability to remain patient professional and composed under pressure.
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Basic computer literacy and ability to navigate multiple systems.
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
