Walk-in 10 Sep: Patient Experience - Home Care

Walk-In Interview: 10th Sep 2025 Patient Experience Executive Home Care

Airline crew and ground airline staff are welcome to apply!

Join the Hospital @Home Team Reliance Foundation Hospital Full-Time Opportunity Walk-In

Company Overview

Sir H.N. Reliance Foundation Hospital & Research Centre is a premier 345-bed multi-speciality tertiary care hospital in Mumbai. Renowned for its commitment to excellence in healthcare the hospital offers cutting-edge diagnostic services and medical technology across various specialities including Cardiac Sciences and Oncology. Established in 1918 the institution has a rich legacy of serving patients and upholding values that emphasize respect for life. More about the hospital can be found at.

Venue:

Sir H. N. Reliance Foundation Hospital

Gate No. 7 Prarthana Samaj

Raja Ram Mohan Roy Road Girgaon

Mumbai Maharashtra 400004

Date: 10th September 2025

Time: 3:00 PM sharp

For Any Queries or Interview Confirmation

Diya Patil

Documents to Carry for the Interview

Updated Resume

Last 3 Payslips

Last 2 Experience Letters

Educational Certificates

Position Overview

Role: Patient Experience Executive Home Care

Department: Hospital @Home / Home Care

Location: Charni Road Mumbai

Employment Type: Full-Time (On Rolls)

Shift Timings: Rotational (Last shift ends at 10:00 PM)

Key Responsibilities

1 Patient Experience & Coordination

• Deliver high-quality compassionate service across all touchpoints
• Educate patients and families on services packages inclusions/exclusions
• Represent and uphold hospital values in every interaction

2 Scheduling & Communication

• Coordinate and confirm appointments
• Notify patients of changes via SMS calls or email
• Redirect queries accurately and promptly

3 Turnaround Time & Escalation Handling

• Monitor service TATs and KPIs
• Escalate unresolved issues with proper documentation
• Proactively support service recovery

4 Billing & Documentation

• Collect payments and verify bills at point of service
• Maintain clear digital records in EMR & billing systems
• Ensure daily reports and compliance-ready documentation

5 Protocol & Service Excellence

• Follow grooming etiquette and communication guidelines
• Strive to exceed Net Promoter Scores and satisfaction benchmarks

6 Rotational Shift Support

• Ensure seamless shift handovers and 24/7 service continuity
• Work across morning afternoon and evening shifts

Candidate Requirements

Education: Full-time Graduate (Preferred: Healthcare Hospitality Aviation)

Experience: Minimum 1 year in a customer-facing role

Skills: Strong verbal/written communication (English Hindi Marathi)

Tech Proficiency: MS Office basic Hospital Management Systems

Shift Readiness: Comfortable with rotational and evening shifts

Core Competencies

• Service Orientation & Empathy
• Communication & Interpersonal Skills
• Time Management & Problem Solving
• Digital Literacy & Documentation Accuracy
• Professionalism & Brand Representation

Regards

Team HR