Service Desk Analyst (Modern Desktop Deployment Support)

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

We have four fixed term part-time positions available for 12 months with working hours 9am to 12pm Monday to Friday perfect for those seeking a shorter working day with consistent routine.

Salary: $39.90/hr Super (Pro-rata)

Why work for Cenitex

Cenitex supportsa modernagileand productive public sector and is driven by the Governments commitment to a digital Victoria and better outcomes for the community. Cenitexs purpose is to be the Victorian Governments trusted IT Partner. We know uniting the best technology and the brightest individuals is the key to our success and we know it is our people who bring our values to life and contribute to the success of our customers organisation and their colleagues.

Our People promise is that we treat our employees as people not workers. We provide an exceptional life experience and we focus on the feelings not just the features that match employee needs. We do this by providing deeper connections having a shared purpose an inclusive environment providing interesting work and allowing flexibility.

Culture and Benefits

Cenitex provides employees with essential support through all that life presents and want our employees to bring their whole selves to work. We encourage and support professional development and offer a flexible working environment with a focus on employee work-life balance. Heres a taste of whats on offer:

Flexibility - spans where when and how we work best
Hybrid working - offers employees to work remotely 3 days a week however it all starts with a conversation and from a place of flexibility
Employee discounts - up to 10% across 500 retailers
Automatic salary increases
Centrally located - state-of-the-art offices and end of trip facilities in the heart of CBD
Inclusive parental and carers leave entitlements.

We are proudly a WORK180 Endorsed Employer for all women and strongly encourage females to apply to the role.

About the role

Were on the lookout for friendly customer-focused Service Desk Analysts to join our team and help deliver a great support you enjoy solving problems supporting people wewant to hear from you!

Cenitex fosters a learning culture that enables people to connect and unify to deliver innovative solutions to enable better outcomes for our staff and for the people of Victoria.

In this role youll be first point of contact for customers needing assistance via phone and chat. You will log triage and resolve incidents and service request while providing clear and supportive communication troubleshoot a variety of technical issues keep tickets well documented and up to date and escalate more complex matters to senior teams when needed. You will be joining a collaborative and supported team where we celebrate diversity of thought and mentorship.

What you will be working on:

Supporting customers with a wide range of day-to-day IT queries
Working closely with our team to maintain high service levels and a positive customer experience.

Lets talk about you!

You are someone with:

Strong communication skills and a positive approachable manner
A genuine interesting in helping people
Experience in an IT Service Desk or support environment

If you dont match the experience above 100% thats ok! Please still put your application through. If this is not the role for you please create a profile to join our talent community using more information about the role and the numerous employee benefits check out the Position Description and Life at Cenitex document by clicking the Apply Now button.

Watch some great videos of our staff on our careers page to get a better idea of what it could be like to be a part of the Cenitex team.

Our Commitment to Diversity

Cenitex is proud of its diverse group of employeeswith a unique mix of skills and talent. We believediversity andinclusion enhances our workforce capability andcultureindeliveringoutstandingtechnologyservicesand solutions for our customers. We embrace differences in gender age ethnicity race cultural background disability religion and sexual orientation.

Cenitex is an equal opportunity employer. We highly encourage applicants from diverse backgrounds abilities Aboriginal and Torres Strait Islander people to apply.

To apply

Cenitex is a fast-moving organisation with lots to deliver - so we may not always wait until the job ad expires before reviewing applicants. As a result you should submit your application as soon as possible.

To apply simply completean application through our LiveHire system.

Note: applicants arenotrequired to provide a separate document addressing the Key Selection may also be required to complete a video introduction as part of the recruitment process.

Were committed to being inclusive when we hire people and understand that adjustments are sometimes needed. If you require adjustments to complete your application assessment task or interview it is important you let us know so we can support you. You will not be disadvantaged if you request adjustments. We want all applicants to perform at their best and compete with other applicants equally.

For any further questions or support contact .

Required Experience:

We have four fixed term part-time positions available for 12 months with working hours 9am to 12pm Monday to Friday perfect for those seeking a shorter working day with consistent routine.Salary: $39.90/hr Super (Pro-rata)Why work for CenitexCenitex supportsa modernagileand productive public sector...