Customer Support Agent

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Customer Support Agent

Intel ContactLondon

Intel Contact Ltd Kennington London

Role: Customer Support Agent
Type: Full Time Permanent
Hours: 40 per Wk
Location: Kennington London

To be the face of our company and client and deliver exceptional service we rely on our Customer Support Agents to delivery. A bubbly outgoing dedicated and enthusiastic individual to be part of a growing team.

Reporting Relationship: Post holder will report directly to Team Leader (TL)

Customer Support Agent Job Purpose: Serves customers by providing product and service information; resolving product and service problems.

Customer Support Agent Job Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.

Skills: Customer Service Product Knowledge Quality Focus Problem Solving Market Knowledge Documentation Skills Listening Phone Skills Resolving Conflict Analyzing Information and Multi Tasking.

Qualifications: Candidates must pose 5 GCSEs between the grades of A-D and a C or above in English.

How to Apply: You must apply via our Career Site by visiting .
For further information please contact Tel:

Intel Contact is an Equal Opportunities Employer

Required Experience:

Unclear Seniority

Customer Support AgentIntel ContactLondonIntel Contact Ltd Kennington LondonRole: Customer Support Agent Type: Full Time Permanent Hours: 40 per WkLocation: Kennington LondonTo be the face of our company and client and deliver exceptional service we rely on our Customer Support Agents to delivery....