Experience Management - Associate
Experience Management - Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Our Experience Management (EM) team is committed to providing our client-serving professionals with relevant experiences to promote career development and growth. As an Experience Manager you will be identifying talent with specific skill sets to build diverse teams supporting our clients. Youll build relationships at all levels and be a trusted and strategic business advisor to our business leaders. Youll also interact with various business functions including finance operations and business development and be a crucial piece in helping to drive our business in meeting strategic goals.
The opportunity
You will work to successfully execute resource/scheduling assignments that are complex and require extensive relationships with engagement managers. Youll focus on matching resource needs with availability while taking into consideration skills required personal preferences and engagement risk. Youll coordinate with other EMs and client service leaders to balance workloads and address staffing needs as required.
Your key responsibilities
Assign appropriate client service personnel to engagements by accessing information reviewing options available and presenting recommendations based on policies and client requirements. Challenge as appropriate scheduled hours and personnel to make sure of efficient utilization of and monitor the sharing of resources; network with other team members across regions and service lines to address resource needs and/or and address scheduling risks (e.g. excessively high/low utilization morale issues performance issues staff/engagement/client issues). Take action to decrease individuals unassigned time and balance the workload of engagement conflicts with engagement team members to identify appropriate alternatives in a timely manner considering engagement requirements and developmental goals of supported relationships and communicate continually with client service personnel to identify personal schedule preferences and/or career development on engagement needs by appropriately prioritizing staffing supported personnel as needed/requested; raise issues to leadership as cross-functionally with other support functions including recruiting talent and visa and immigration to best support client review and interpret utilization and scheduling reports. Utilize scheduling tools to assist in forecasting hours tracking utilization and monitoring headcount. Communicate data to leadership and drive strategic conversations to track plan critical and complex issues identified to EM leadership.
Skills and attributes for success
Strong analytical skills; detail-orientedVery strong communication skills both oral and writtenProficient at negotiation skills and conflict managementAbility to be creative and think outside the boxModerate understanding of ExcelStrong client service focus; responsive to requests and maintains a sense of urgency in resolving working longer hours as needed
To qualify for the role you must have
Bachelors degree or equivalent work experience3 - 5 years of experience in a professional services firm desired
Ideally youll also have
Proficiency in Microsoft applicationsStrong problem-solving skillsSome supervisory experience
What we look for
Were interested in knowledgeable professionals ready to take ownership for spotting trends and improving our processes. Youll need to be naturally curious ready to learn and have a genuine passion for improvement. If youre aiming to influence change within a world class organization all while developing your own career this role is for you.
Required Experience:
IC
Employment Type
Full Time
