Collections Associate - French Speaker
Collections Associate - French Speaker
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Convatec
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions with leading positions in Advanced Wound Care Ostomy Care Continence Care and Infusion Care. With more than 10000 colleagues we provide our products and services in around 90 countries united by a promise to be forever caring. Our solutions provide a range of benefits from infection prevention and protection of at-risk skin to improved patient outcomes and reduced care costs. Convatecs revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit
Position Overview:
Maintain a high level of customer experience and contribute to the Cash Flow target of our Group. Reduce receivables in the open balances and improve the payment behavior of our customers.
Key Responsibilities:
- Contact our external customers and follow-up all aged receivables via call email and using the collections tool
- Reduce payment cycle and to ensure the customers respect the payment terms agreed
- Issue reminders in accordance with ConvaTec policies and procedures
- Work with the Collections Team Lead to pro-actively manage customer accounts as required by the SLAs
- Respond to general queries from customers regarding payments
- Research and verify receipt of payments and investigate residuals (shortpayments or overpayment)
- Notify the Collections Team Lead regarding cash flow problems or unresponsive customers
- Identify and process refund requests
- Identify and process write-off requests
- Negotiate and implement payment arrangement plans for delinquent customers in accordance with the ConvaTec GOA
- Prepare trackers and assist with starting legal procedures
- Receive notification of customer bankruptcy verify obtained information and alert the Collections Team Lead for further escalation;Properly document the outcome of any contact with the customer in the collections tool to ensure audit trail and customer relations
- Participate in review calls as needed
- Flag and required updates ConvaTec policies and work instructions and send to the Collections Team Lead and the Global Process owner for approval
Skills & Experience:
- Experience in Collections preferably
- Practical knowledge of SAP in transactions used by collections
- Good knowledge of Excel (pivot tables graphs formulas etc.)
- Knowing Power BI is a plus
Soft Skills:
- Good communication skills
- Autonomous ready to take initiative and results oriented
- Continuous Improvement mind-set
- Good customer experience skills
- Team player
Qualifications/Education:
- University Degree preferred
- Finance qualification preferred
Languages
- English: C1/C2
- French: C1/C2
- Other Language is a plus
Working Conditions
Hybrid work model: 1 day per week in the office.
Ready to join us
At Convatec were pioneering trusted medical solutions to improve the lives we touch. If youre ready to make a real impact apply today and help us bring our Forever Caring promise to life.
#LI-CM1
#LI-Hybrid
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media text message email or phone call about recruitment at Convatec do not disclose any personal information or pay any fees whatsoever. If youre unsure please contact us at .
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race religion creed color national origin nationality citizenship ancestry sex age marital status physical or mental disability affectional or sexual orientation gender identity military or veteran status genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee
If you are an active employee at Convatec please do not apply here. Go to the Career Worklet on your Workday home page and View Convatec Internal Career Site - Find Jobs. Thank you!
Required Experience:
IC
Employment Type
Full-Time
