Customer Success Trainee
Share
Job Location:
Monthly Salary:
Posted on:
09-09-2025
Vacancies:
1 Vacancy
Job Summary
About Testbook:
The fastest rising startup in the EdTech space Testbook is focused on Engineering and
Government Job Exams with an eye on expanding into UPSC PSC and international
exams. With a registered user base of over 3.2 Crore students more than 450 Crore
questions solved and a top-rated Android App Testbook is poised to revolutionize the EdTech
industry.
Testbook is the perfect incubator for talent you come you learn you conquer. You will train
under the best mentors gain hands-on industry exposure and become an expert in your field.
The IIT pedigree of the co-founders has attracted some of the brightest minds in the country
growing the team to 500 employees along with hundreds of interns and freelancers. Now is
the best time to join the force.
About the Role:
We are looking for a Customer Success Intern to support our learners by resolving queries
ensuring smooth onboarding and driving user satisfaction. This role provides exposure to
customer success operations in EdTech including query handling onboarding support data
management and process optimization.
Key Responsibilities
User Query Management: Handle and resolve user queries related to super coaching
exam syllabus live classes and study materials across multiple platforms (Intercom
chats onboarding calls etc.).
Customer Success: Ensure high CSAT (Customer Satisfaction) by providing accurate
and timely resolutions.
Onboarding Support: Assist new users with onboarding ensuring they fully understand
and benefit from their purchased super coaching.
Timely Resolution: Maintain and improve TAT (Turnaround Time) for queries and first
response rate.
Data Management & Reporting: Track and maintain user interactions in Google
Sheets; prepare reports to identify trends and improvements.
Quality Monitoring: Support in maintaining content quality monitor feedback and
contribute to performance reports for process optimization.
Required Experience:
Intern
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Welcome to Testbook.com - The most trusted exam preparation Site for competitive exams. Prepare for Exams like Banking, SSC, Railways, GATE, UPSC with 26000+ Mock tests and Live Coaching.
