IT Workplace Operations Lead

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK India Germany and France. Using advanced technology all solutions are designed with SMEs in mind. With quick onboarding low fees and innovative features we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts:

• Tide is available for UK Indian German and French SMEs
• Over 1.6 million members: 800000 UK and 800000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - were diversity champions!
• We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi India

ABOUT THE TEAM:

The Information Technology (IT) team is the backbone of our organization ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure proactively addressing technical challenges and offering exceptional support to foster a digitally driven and collaborative work environment.

The IT team plays a crucial role in managing our technology infrastructure from resolving hardware and software issues to overseeing application updates and integrations and monitoring SaaS applications web traffic and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions

ABOUT THE ROLE:

As IT Workplace Operations Lead you will be responsible for ensuring a seamless secure and scalable IT Experience across our global workforcehybrid role is both hands-on and strategic
-youll take an active role in both technical execution and team leadership guiding a high performing team that supports our employees across locations.

Youll oversee day-to-day IT Service delivery infrastructure reliability and user supportwhile also driving automationprocess improvements and cross-functional closely with WorkplaceSecurityPeople Ops and Engineering teams youll ensure that technology empowers our employees to do their best work-whether theyre in office or remote.

Key Responsibilities:

• Lead and manage IT operations for both in-office and remote teams ensuring a smooth efficient and high-quality service delivery
• Provide strategic direction and hand-on support for IT service management processes including incident request problem and change management (aligned with ITIL or similar frameworks)
• Leadmentor and develop a high-performing IT Operations team providing guidance and fostering a culture of continuous improvements and collaboration.
• Manage IT infrastructure and endpoint management systems including IntuneJamfSSOMDM and core SaaS platforms ensuring system availability and performance
• Oversee IT asset management including procurement life cycle tracking provisioning and secure decommissioning of devices and IT resources
• Ensure seamless employee experience by overseeing onboardingoffboarding and device management workflows collaborating closely with People Ops and Security teams
• Collaborate with cross-functional teams such as EngineeringWorkplace and Security to ensure alignment on technology initiativessecurity policies and operational improvements
• Drive automation and process efficiency identifying and implementing opportunities to reduce manual work and enhance support through automation tools scripting and system integrations
• Own reporting and performance tracking presenting key metrics such as ticket volumeresolution timeuptime and user satisfaction to leadership
• Ensure compliance with company policiessecurity protocols and industry best standards supporting audits risk assessments and security posture improvements

What Makes You a Great Fit

• Proven track record leading IT Operations across engineering support and site services ensuring reliability and efficiency at scale
• Strong experience in implementing ITIL-based processes to drive standardization reduce operational noise and improve service delivery
• Skilled in balancing day-to-day operational demands with long-term strategic improvements including automation and process optimization
• Hands-on expertise with modern IT tools including Microsoft IntuneMeraki Wireless NetworksJamfGithub and Terraform with focus on Infrastructure as Code(IaC)
• Experiences in driving automation initiatives to eliminate respective tasks and streamline support operations
• Adept at building clear workflowsdocumentation and accountability frameworks to transition teams from reactive to proactive operations
• Effective communicator with both technical teams and executive stakeholders translating operational metrics into business impact
• Passionate about enabling productivityscalability and a seamless end-user experience through strong IT foundations

TIDE IS A PLACE FOR EVERYONE

At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment where everyones voice is heard.

At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.

• Tide doesnotcharge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on ourCareers Pageand applications should be submitted through this channel.
• Communication from Tide will only come from an official@tide.coemail address.
• Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at
Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process.

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