Learning & Development Coordinator

JOB TITLE: Learning & Development Coordinator

EMPLOYER: National Association of State Procurement Officials (NASPO)

DEPARTMENT: Procurement U

REPORTS TO: Director of eLearning

GRADE: Grade 5

SALARY RANGE: $44600 $51300

LOCATION: Remote

SUMMARY: The Learning & Development Coordinator provides essential administrative and technical support to the Procurement U team acting as the primary frontline contact for learner support basic Learning Management System (LMS) administration and coordination across internal teams. This role helps coordinate internal team operations ensures seamless learner experiences and supports various administrative functions across the department. The ideal candidate will be highly organized and able to manage multiple responsibilities with accuracy and consistency. This role requires a broad understanding of Procurement Us structure programs and priorities and will work closely with Procurement U senior staff and leadership to effectively operate and promote Procurement U programs.

DUTIES AND RESPONSIBILITIES:

Learner & LMS Support:

• Respond promptly and effectively to learner inquiries via the Procurement U ticketing system (password resets enrollments certificates coursecompletion issues etc.).
• Perform basic LMS administration including course setup managing system settings assigning learners issuing certificates and running pre-built reports.
• Conduct quality assurance checks to ensure all courses and learner materials meet Procurement U and accreditation standards.

Administrative & Coordination Support:

• Provide administrative assistance to the Procurement U team including scheduling meetings preparing agendas and accurately documenting meeting minutes.
• Support logistical coordination for the NASPO Professional Development Committee team meetings and instructor-led training sessions.
• Manage internal documentation calendars standard operating procedures (SOPs) and project task tracking in collaboration with all Procurement U team members.
• Support live online and in-person classes and virtual events through administrative tasks and learner engagement.

Marketing & Communications Coordination:

• Serve as the main liaison between Procurement U and the Marketing and Communications (MarComm) team.
• Coordinate timelines content submission and promotional activities aligned with Procurement U marketing strategies.
• Draft announcements follow-up communications and regular user newsletters in partnership with MarComm.

General Duties:

• Attend and support NASPO conferences and external partner events as needed.
• Maintain flexibility to perform various other administrative and coordination tasks as needed by the Procurement U team.

APPROXIMATE TRAVEL TIME: 15% of the year (5-7 trips)

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM QUALIFICATIONS:

Bachelors degree preferred but not required (equivalent relevant experience will be considered in place of a degree).

At least 1 year of experience administering an LMS required (Absorb preferred).

Experience with learning data standards (SCORM xAPI LRS) required.

Proven ability to deliver friendly professional learner support resolve common issues and escalate when needed.

Demonstrated ability to communicate technical data clearly to non-technical audiences.

Ideal candidate is detail-oriented with strong customer service skills and the technical aptitude to quickly learn and perform basic LMS functions.

Prior association experience preferred but not required.

Experience with project management tools such as Asana preferred.

Skills and knowledge of Articulate 360 or other instructional design tools preferred.

EXPECTATIONS FOR THIS ROLE:

Excellent organizational and communication skills in a remote setting.

Strong attention to detail and the ability to manage multiple moving parts.

A proactive approach to problem-solving.

Able to follow detailed instructions.

Communicates regularly with updates or questions when needed.

Willingness to learn and apply new processes and tools across different projects.

Stays organized and keeps track of their own to-do list.

Tries to solve problems on their own first but knows when to ask for help