Sr. Director, Patient Services Product Management

The Senior Director Patient Services Product Management is the leader responsible for defining and managing the Patient Services capabilities and product portfolio.

To advance the EVERSANA patient services platform and support revenue and earnings growth strategies for the organization we are seeking a highly capable and commercially focused Product Owner to lead the strategy development and optimization of digital and operational solutions supporting pharmacy and direct-to-patient (DTP) of the pharmaceutical products. This role will ensure that patients have timely compliant and seamless access to medications directly from pharmacies or distribution partners enhancing adherence access and the overall patient experience.

This role requires a strong understanding of pharmacy fulfillment operations DTP digital product development and regulatory compliance. You will collaborate with internal stakeholders and external pharmacy and logistics partners to deliver scalable tech-enabled solutions across diverse therapy areas markets and patient needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

1. Product Strategy & Roadmap

• Define and maintain the product vision and roadmap for Pharmacy and DTP services and associated applications / systems aligned with market access brand strategy and patient support goals.
• Translate business objectives into digital and operational product capabilities that support patient onboarding prescription fulfillment and at-home delivery models.
• Lead product discovery efforts capturing insights from patients pharmacists HCPs and brand teams.

2. Product Development & Agile Delivery

• Own and prioritize the product backlog for Pharmacy & DTP services and associated applications / systems including integrations with pharmacy networks courier services CRM and patient engagement platforms.
• Write detailed epics user stories and acceptance criteria ensuring clarity for engineering and UX teams.
• Collaborate with developers and designers through sprint planning reviews and retrospectives to deliver features on time and within scope.

3. Stakeholder Management & Collaboration

• Serve as the primary point of contact between commercial teams patient services pharmacy operations IT and compliance.
• Partner with various teams to tailor solutions for specific therapies geographies and patient populations.
• Align product development with go-to-market strategies and post-launch patient engagement programs.

4. DTP and Pharmacy Workflow Design

• Design and optimize workflows that support electronic prescriptions pharmacy fulfillment order tracking direct shipping where applicable.
• Integrate with third-party pharmacy and logistics platforms (e.g. specialty pharmacies hub services APIs) to ensure end-to-end visibility and compliance.
• Ensure solutions support patient consent identity verification cold-chain management refill scheduling and delivery notifications.

5. Compliance & Risk Management

• Ensure that Pharmacy and DTP solutions meet all regulatory and legal requirements including HIPAA GDPR DSCSA GxP (where applicable) and regional pharmaceutical distribution regulations.
• Partner with Legal Regulatory and QA to maintain documentation audits and risk assessments for commercial DTP operations.
• Ensure patient data is securely handled in line with privacy requirements and corporate standards.

6. Performance Monitoring & Optimization

• Define KPIs related to delivery success rate prescription-to-shipment time patient satisfaction and refill adherence.
• Conduct regular data analysis and feedback loops to iterate on product features and improve performance.
• Identify and address bottlenecks in DTP workflows and pharmacy hand-offs using technology and process enhancements.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws it is the policy of EVERSANA to provide reasonable accommodation when requested by an employee with a disability unless such accommodation would cause an undue hardship for EVERSANA. If reasonable accommodation is needed to perform the essential functions of your job position please contact Human Resources.

PEOPLE LEADER:

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above this role also includes the following unique responsibilities:

• Responsible for and oversee their respective department.
• Interview select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.
• Determine job objectives work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes promotions transfers discipline and discharge and administer all other personnel actions.
• Build a culture of accountability and respect aligned to EVERSANAs cultural beliefs; recognize team members for their contributions to organizational success.
• Harmonize efforts across business unit including implementation of metrics that demonstrate progress to EVERSANA key results and business unit goals.
• Effectively present updates to senior leadership team.
• Hire and train staff; coach develop and mentor direct reports: oversee performance management processes to support organizational business unit and personal goals are met; provides consistent feedback for employee development.

EXPECTATIONS OF THE JOB:

• Enjoys working on multiple projects at a time 
• Be able to communicate at all levels of the organization
• Continuous learner and team player 
• Strong communicator at all levels of the organization and to clients and partners
• Travel (20%)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

Qualifications :

MINIMUM KNOWLEDGE SKILLS AND ABILITIES:

The requirements listed below are representative of the experience education knowledge skill and/or abilities required.

• Bachelors degree in Life Sciences Pharmacy Healthcare Technology or Business.
• 10 years of experience in product ownership commercialization or pharmacy services in the pharmaceutical digital health or healthcare technology sectors.
• Deep understanding of pharmacy fulfillment specialty pharmacy operations and medication logistics in a commercial setting.
• Experience in launching or managing tech-enabled DTP or hub solutions for marketed therapies.
• Strong command of Agile product management tools and practices (e.g. Jira Confluence Scrum frameworks).
• Knowledge of privacy and regulatory frameworks related to pharmaceutical commercialization and patient data handling.

PREFERRED QUALIFICATIONS:

• Advanced degree (PharmD MBA MS in Health Informatics or related).
• Experience with multi-market DTP programs including US EU and APAC regulatory environments.
• Familiarity with integrations between CRM platforms (e.g. Salesforce Health Cloud) pharmacy systems (e.g. McKesson CoverMyMeds) or logistics services.
• Experience supporting the commercial launch of specialty or high-touch therapies including rare diseases.

Additional Information :

OUR CULTURAL BELIEFS:

Patient Minded I act with the patients best interest in mind.  

Client Delight I own every client experience and its impact on results.  

Take Action I am empowered and empower others to act now.  

Grow Talent I own my development and invest in the development of others.  

Win Together I passionately connect with anyone anywhere anytime to achieve results.  

Communication Matters I speak up to create transparent thoughtful and timely dialogue.  

Embrace Diversity I create an environment of awareness and respect.  

Always InnovateI am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $150000 to $175000 and is not applicable to locations outside of the U.S.  The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience other job-related qualifications/skills and geographic location (to account for comparative cost of living).  More information about EVERSANAs benefits package can be found at  EVERSANA reserves the right to modify this base salary range and benefits at any time.

Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites unsolicited e-mails or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANAs inception Diversity Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process please contact us at .

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