Client Support Specialist

The role of our Client Support Specialist is to perform support and sales activities for Experian Preferred clients and prospects to develop new business relationships and strengthen the value of existing client relationships. Customer service experience is required. Experian is looking for a candidate with the ability to perform a large variety of responsibilities for multiple clients. This opportunity provides you with the training and resources needed for professional development and a long-term career path in field sales.

You will report to the Director of Client Success.

Main Responsibilities

• You will maintain knowledge of client environments and identify applications for Experian products.
• Coordinate communication with clients for product/service changes.
• Hold meetings with clients/prospects using phone and web tools.
• Identify cross-sell and up-sell opportunities leading or referring them to sales personnel.
• You will research sales and service opportunities for potential clients.
• Provide customer intelligence to sales and marketing.
• Train users on Experian services.
• Communicate client account needs to team members.
• Maintain contact with product/service users to enhance relationships.
• Manage batch programs assist with DaaS implementation consult on compliance handle cross-selling/upselling submit invoice credits/debits manage client audits set up subcodes train clients and manage reports.

Qualifications :

• Bachelors degree or equivalent experience
• 3 Years of Customer facing/support experience
• Knowledge of consumer credit reporting marketplace and more
• Comfortable operating within a teamed selling approach with energy
• Experience learning independently and in a structured environment
• Willingness to volunteer for activities as a member of a teamed account selling approach
• Working knowledge of  CRM system

Additional Information :

This is a permanent hybrid role in Costa Rica. No relocation available.

Experians culture people and environments are main differentiators. We take our peoples agenda very seriously. We focus on what matters; diversity and inclusion work/life balance flexible work development engagement collaboration wellness rewards & recognitions volunteering... the list goes on!

Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful inclusive and diverse team where people love their work and love working together. We believe that diversity equity and inclusion is necessary to our purpose of creating a better tomorrow. For us this is The Power of YOU and it ensures that we live what we believe.

#LI-Hybrid

Remote Work :

Yes

Employment Type :

Full-time