Customer Service Representative
Customer Service Representative
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Job Description
Marsh Electronics
Milwaukee WI - Hybrid
$23.00 - $33.00/hour based on experience
Marsh is seeking a dependable detail-oriented Customer Service Representative to act as the main point of contact for both internal and external customers. This role blends communication organization and problem-solving to manage order tracking and reporting tasks effectively.
What Youll Do:
- Act as the primary contact for customer needs concerns and updates
- Monitor and track customer orders ensuring timely follow-ups
- Use Microsoft Excel to create manage and analyze reports (daily weekly and monthly)
- Respond to customer inquiries with professionalism and clarity
- Identify and help resolve service issues
- Support team members and help maintain operational standards
What Were Looking For:
- Experience: At least 1 year in a customer service or support role
- Education: Associates degree preferred
- Core Skills:
- Intermediate proficiency in Microsoft Excel (e.g. formulas sorting/filtering basic pivot tables)
- Strong verbal and written communication skills
- Excellent organizational and time management abilities
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with strong attention to detail
- Proficiency in Microsoft Outlook and Word
- Team player with a positive can-do attitude
Why Join Us:
- Make a real impact on customer satisfaction and operational success
- Work in a collaborative team-oriented environment
- Use your analytical and service skills every day
- Join a company that values respect diversity and continuous improvement
We Make it Easy
Founded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.
As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.
Required Experience:
Manager
Employment Type
Full-Time
