Ecosystem Orchestrator - House of AI

About Us

Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel voice agents and bots Exotel is trusted by more than 7000 clients worldwide spanning industries such as BFSI Logistics Consumer Durables E-commerce Healthcare and Education.

Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue optimized costs and exceptional customer experience (CX). Exotel steps forward as your transformative partner offering an AI-powered communication solution to address all three!

Reporting to: CEO of Exotel

Location: Bangalore preferred remote considered for exceptional candidates
Type: Full-time cross-functional leadership role

Why this role matters

House of AI is Exotels bold move into applied voice AI. Instead of building everything internally we believe in plugging into the best tools models and vendors across the ecosystemand delivering customer-specific AI solutions at high velocity.

Your mission is to design assemble and manage this ecosystem: voice models data pipelines vector DBs fine-tuning partners compliance tools and more. This is not a back-office role. Youll be building the infrastructure for how we go to market with AI.

Key Responsibilities

1. Ecosystem Assembly

• Identify evaluate and onboard best-in-class vendors across the 10-component stack (voice SLMs RAG LLMOps integration agents etc.)

• Negotiate commercial and integration terms

• Maintain a clear build vs partner vs invest map for each component

2. Stack Design & Governance

• Work closely with House of AI engineers and TAMs to ensure ecosystem tools are usable scalable and compliant

• Define APIs SLAs security protocols and data sharing agreements

• Ensure components integrate into a unified delivery toolchain for the TAM agentic coder loop

3. Vendor and Infra Ops

• Set up processes to monitor uptime cost latency and security across ecosystem components

• Own partner performance escalation and renewal cycles

• Maintain a live dashboard of whats deployed where with what stack

4. Internal Enablement

• Create and maintain documentation onboarding kits and integration guides for TAM teams

• Serve as the go-to person for all AI infrastructure questions across delivery teams

• Run quarterly ecosystem reviews with senior leadership

Who You Are

• You think like a product manager but act like an operations leader

• You have deep comfort with LLMs MLOps APIs cloud infra and open-source AI tools

• Youve either worked in an AI-native startup or managed external platforms/integrations in a scaling B2B SaaS company

• You move fast ask sharp questions and know when good enough is good enough

• Bonus: Youve built or run AI partnerships before.

What Success Looks Like (First 6 Months)

• 100% of our AI delivery stack is sourced integrated and documented

• 2 customers go live with House of AI use cases using fully ecosystem-delivered infrastructure

• Youve reduced average TAM deployment time by 40% by pre-integrating the right tools

• Exotel builds no infra. All infra is partner-delivered with <5% downtime and clear SLAs