Senior Desktop Engineer - Cloud
Senior Desktop Engineer - Cloud
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Job Description
Lets be #BrilliantTogether
ISS STOXX is looking for Senior Desktop Engineer - Cloud to join our team in Mumbai (Goregaon East)
Overview:
TheDesktop Engineer Sr Associateplays a critical role within ISSs global IT Service Delivery organization serving as a key contributor to the Desktop Engineering team. This role is responsible for the design implementation and support of modern endpoint management solutions with a strong focus onapplication packagingconfiguration management and maintaining arobust security postureacross all Intune-managed devices. The ideal candidate brings deep technical expertise inMicrosoft IntuneEndpoint Manager andapplication lifecycle management and is passionate about delivering secure scalable and user-centric solutions. This individual will lead efforts to package and deploy applications enforce configuration baselines and ensure compliance with enterprise security standards across Windows and macOS environments.
In addition to technical responsibilities the role requires strong collaboration with global teams across the US EMEA and APAC regions providingTier 3 supportand driving continuous improvement in endpoint operations. The successful candidate is an independent thinker proactive problem solver and effective communicator who thrives in a fast-paced service-oriented environment. Key attributes include the ability to prioritize effectively a commitment to learning and innovation and a strong customer success mindset. This role is instrumental in shaping the digital workplace experience at ISS through modern device management automation and security best practices.
Responsibilities:
Package update and deploy applications using Microsoft Intune ensuring alignment with enterprise standards and compliance requirements.
Manage application lifecycle within SDLC protocols including testing validation and deployment phases.
Design and maintain infrastructure for Microsoft Endpoint Manager (Intune) including Autopilot provisioning Windows patching and hardware specification compliance.
Administer and integrate co-management environments (Intune SCCM) with Azure AD ensuring seamless transition and operational efficiency.
Configure and manage Device Configuration Policies Compliance Policies and Microsoft 365 Security Products (Defender for Endpoint MDAV Azure RMS).
Monitor and report on the health and compliance of the desktop environment ensuring timely patching and remediation of vulnerabilities.
Architect and implement scalable endpoint management solutions for Windows and macOS devices.
Conduct audits to identify gaps in security and compliance and implement corrective actions.
Utilize Microsoft Defender and other endpoint protection tools to maintain device security posture.
Collaborate with cross-functional teams to support application packaging deployment and endpoint management initiatives.
Participate in the imaging and provisioning of Windows 11 and macOS devices including application packaging patching and deployment.
Build configure and deploy software packages; perform license audits and resolve operational issues.
Coordinate with IT teams to support planning design and deployment of applications and management systems.
Ensure seamless integration of desktop systems with enterprise infrastructure (e.g. file servers email conferencing and administrative systems).
Support procurement processes by assessing technical requirements for hardware/software purchases.
Document engineering procedures and contribute to the development of global support standards and documentation.
Provide Tier 3 support and collaborate with service desk teams to ensure timely resolution of issues.
Maintain a business-focused approach to IT service delivery including metrics and reporting.
Qualifications:
3 years of hands-on experience with Intune Autopilot deployments application packaging patching and deployment ring management.
5 years of experience in desktop engineering including building configuring and supporting Windows PCs and laptops.
3 years working in an Intune-managed environment with deep knowledge of endpoint configuration and policy management.
3 years supporting Windows 10/11 in enterprise environments.
5 years of experience with Active Directory Group Policy and identity management.
3 years supporting Microsoft 365 applications and services.
Experience managing macOS devices via Intune MDM or AirWatch.
Familiarity with PowerShell scripting for automation and troubleshooting.
Experience with ITSM platforms such as ServiceNow Jira or Remedy.
Knowledge of enterprise hardware platforms (Dell Lenovo HP Apple) and mobile device support (iOS Android).
Understanding of ITIL framework and structured service desk operations.
Strong written and verbal communication skills; ability to document procedures and communicate effectively with stakeholders.
Certifications such as: Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Certified: Endpoint Administrator Associate CompTIA A MCSE or other relevant certifications.
Familiarity with Windows 11 security features (BitLocker MBAM Device Guard Credential Guard).
Bachelors degree in a related field or equivalent professional experience.
Strong analytical problem-solving and critical thinking skills.
Ability to work across time zones and adapt to fast-paced environments.
#MIDSENIOR
#LI-KK1
What You Can Expect from Us
At ISS STOXX our people are our driving force. We are committed to building a culture that values diverse skills perspectives and experiences. We hire the best talent in our industry and empower them with the resources support and opportunities to growprofessionally and personally.
Together we foster an environment that fuels creativity drives innovation and shapes our future success.
Lets empower collaborate and inspire.
Lets be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985 we offer top-notch benchmark and custom indices globally helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance sustainability cyber risk and fund intelligence. Majority-owned by Deutsche Brse Group ISS STOXX has over 3400 professionals in 33 locations worldwide serving around 6400 clients including institutional investors and companies focused on ESG cyber and governance risk. Clients trust our expertise to make informed decisions for their stakeholders benefit.
Institutional Shareholder Services (ISS) is committed to fostering cultivating and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race color ethnicity creed religion sex age height weight citizenship status national origin social origin sexual orientation gender identity or gender expression pregnancy status marital status familial status mental or physical disability veteran status military service or status genetic information or any other characteristic protected by law (referred to as protected status). All activities including but not limited to recruiting and hiring recruitment advertising promotions performance appraisals training job assignments compensation demotions transfers terminations (including layoffs) benefits and other terms conditions and privileges of employment are and will be administered on a non-discriminatory basis consistent with all applicable federal state and local requirements.
Required Experience:
Senior IC
Employment Type
Full-Time
