Software Engineer AI Agents-17386

Who are we

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology Whatfix enhances all stages of software deployment with application simulation product analytics and digital adoption driving business outcomes such as increased revenue win rates cost reduction risk compliance enhanced productivity and improved user experience.

Whatfix has seven offices across the US India UK Germany Singapore and Australia and a presence across 40 countries.

Customers: 700 enterprise customers including over 80 Fortune 500 companies such as Shell Microsoft Schneider Electric and UPS Supply Chain Solutions.

Investors: Raised a total of $270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments Eight Roads Ventures (A division of Fidelity Investments) Dragoneer Investments Peak XV Partners and Stellaris Venture Partners.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.

• Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4 years by leading analyst firms like Gartner Forrester IDC and Everest Group.

• The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year

• Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023

• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medals
  

About the Role

We are seeking a passionate Software Development Engineer (SDE) AI Agents to join our team and contribute to building cutting-edge AI-powered this role you will work on designing developing and deploying agentic AI applications that leverage large language models (LLMs) Retrieval-Augmented Generation (RAG) and emerging frameworks like Model Context Protocol (MCP).

This position is ideal for someone with strong engineering fundamentals (frontend or backend) who has hands-on experience experimenting with AI agents or related architectures and is excited to push the boundaries of autonomous and intelligent systems

Responsibilities

• Design and implement scalable AI-driven applications and systems with a focus on agentic workflows and RAG pipelines.

• Collaborate with cross-functional teams (frontend backend ML engineers product managers) to integrate AI agents into existing products.

• Build APIs services or UI components enabling interaction with agent-based systems.

• Develop robust data pipelines for knowledge ingestion context retrieval and system orchestration.

• Stay updated with advancements in AI agent frameworks (LangChain AutoGen MCP etc.) and apply them effectively.

  Evaluate and optimize the performance of AI agents for real-world use cases.
  workflows.
  Write clean maintainable and testable code following best engineering practices.

• Requirements

  • 46 years of experience in software development (frontend or backend).

  • Proven proficiency in one or more programming languages (Python Java JavaScript/TypeScript Go etc.).

  • Experience designing and deploying scalable systems (APIs microservices or distributed applications).

  • Hands-on exposure to at least 12 projects involving AI agents RAG systems agentic workflows or MCP integrations.

  • Strong understanding of modern software development practices (CI/CD cloud platforms Git containerization).

  • Familiarity with vector databases (e.g. Pinecone Weaviate FAISS) and LLM orchestration tools is a plus.

  • Ability to work in a fast-paced collaborative and innovative environment.

Nice-to-Have

• Experience building browser extensions chatbots or other interactive agent-driven user experiences.

• Prior contributions to open-source projects in AI or related fields.

Note:

• At Whatfix we thrive on the power of collaboration innovation and human connection. We strongly believe that working together in our office (five days a week) fosters open communication builds a sense of community and fuels innovation. This ensures open communication strengthens our sense of community and enables us to achieve our collective goals effectively.

• At the same time we recognize the importance of flexibility in balancing personal and professional priorities. To support this we offer the option to work from home up to two days per month.

• In any situation that requires additional flexibility were open to considering exceptions on a case-by-case basis to ensure youre supported in managing both work and life seamlessly.

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.

• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race religion color national origin ethnicity gender sexual orientation age marital status veteran status or disability status