Customer Service TXU
Customer Service TXU
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Smoothstar Tech is hiring qualified canindatesfor work from home customer service position with TXU Energy. Agents customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties:
- Review analyze and respond to customer billing inquiries.
- Resolve customer issues or questions
- Processing payment deferrals.
- Attempt to save customers who may be moving unhappy with the plan or current rate
- Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
- Accurately enroll the customer in the correct plan
Customer Service Representative JobQualifications:
- 1 year of customer: call center retail or helpdesk.
- Strive to resolve the customer issues on the first call
- Demonstrate knowledge of TXU Energy processes and policies .
- Build trust and rapport with the TXU Customer through clear respectful interaction
- Always strive to ensure that overall customer satisfaction remains high while resolving issues
- Understand client call flow and Texas Utility regulation
- Ensure no Public Utilities Commission Complaints are filed
- Ensuring that no TXU customer has a Lights Turned Out In Error (LOIE) situation
Employment Type
Full-Time
