Customer Service TXU

Corpus Christi, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Smoothstar Tech is hiring qualified canindatesfor work from home customer service position with TXU Energy. Agents customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties:

Review analyze and respond to customer billing inquiries.
Resolve customer issues or questions
Processing payment deferrals.
Attempt to save customers who may be moving unhappy with the plan or current rate
Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
Accurately enroll the customer in the correct plan

Customer Service Representative JobQualifications:

1 year of customer: call center retail or helpdesk.
Strive to resolve the customer issues on the first call
Demonstrate knowledge of TXU Energy processes and policies .
Build trust and rapport with the TXU Customer through clear respectful interaction
Always strive to ensure that overall customer satisfaction remains high while resolving issues
Understand client call flow and Texas Utility regulation
Ensure no Public Utilities Commission Complaints are filed
Ensuring that no TXU customer has a Lights Turned Out In Error (LOIE) situation

Smoothstar Tech is hiring qualified canindatesfor work from home customer service position with TXU Energy. Agents customers by providing product and service information; resolving product and service problems.Customer Service Representative Job Duties:Review analyze and respond to customer billing...