P2P Operations Specialist (Remote)
P2P Operations Specialist (Remote)
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USD 4000 - 8000
1 Vacancy
Job Description
Tasks
What youll do
- User Experience Optimization: Identify pain points and opportunities in P2P transaction processes to enhance user experience.
- Risk Management: Implement and oversee fraud prevention strategies to ensure compliance with regulatory and internal requirements.
- Data Analysis: Track and analyze key performance indicators KPI to pinpoint issues. - Collaboration: Partner with product marketing and technical teams to drive the launch of new features and ensure the platform evolves to meet market demands.
- User Support: Maintain communication with the customer service team to establish SOPs for issue resolution and reduce customer complaint rates.
Requirements
What youll need
- At least 3 years of P2P operations experience; ideally with experience in cryptocurrency or fintech sectors.
- Strong analytical thinking skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and problem-solving abilities.
- Exceptional verbal and written communication skills (proficient in both Mandarin and English).
Employment Type
Full Time
