P2P Operations Specialist (Remote)

Amsterdam - Netherlands

Monthly Salary: USD 4000 - 8000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Tasks

What youll do

User Experience Optimization: Identify pain points and opportunities in P2P transaction processes to enhance user experience.
Risk Management: Implement and oversee fraud prevention strategies to ensure compliance with regulatory and internal requirements.
Data Analysis: Track and analyze key performance indicators KPI to pinpoint issues. - Collaboration: Partner with product marketing and technical teams to drive the launch of new features and ensure the platform evolves to meet market demands.
User Support: Maintain communication with the customer service team to establish SOPs for issue resolution and reduce customer complaint rates.

Requirements

What youll need

At least 3 years of P2P operations experience; ideally with experience in cryptocurrency or fintech sectors.
Strong analytical thinking skills with the ability to interpret data and make data-driven decisions.
Excellent communication and problem-solving abilities.
Exceptional verbal and written communication skills (proficient in both Mandarin and English).

TasksWhat youll doUser Experience Optimization: Identify pain points and opportunities in P2P transaction processes to enhance user experience.Risk Management: Implement and oversee fraud prevention strategies to ensure compliance with regulatory and internal requirements.Data Analysis: Track and an...