Job Title: Customer Service Associate
Location: Georgia (Hybrid / Onsite)
Employment Type: W2 Contract
Work Authorization: GC GC EAD H4 EAD US Citizen
About the Role:
We are looking for a Customer Service Associate to handle customer inquiries resolve issues efficiently and ensure a positive experience. The ideal candidate will have excellent communication skills problem-solving abilities and a customer-first mindset.
Key Responsibilities:
- Respond to customer inquiries via phone email or chat in a timely and professional manner.
- Provide accurate information about products services and policies.
- Handle and resolve customer complaints or escalate complex issues as needed.
- Maintain customer records and update information in the system.
- Collaborate with internal teams to ensure seamless service delivery.
- Meet performance metrics such as response time quality and customer satisfaction.
Qualifications:
- Bachelors degree in Business IT or related field.
- 0 3 years of experience in similar role.
- Strong communication and analytical skills.
- Ability to multitask stay organized and work under pressure.
Let me know if youd like to discuss this exciting opportunity.
Thanks
Anisur