drjobs Drive Customer Happiness – Become a Customer Service Associate

Drive Customer Happiness – Become a Customer Service Associate

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1 Vacancy
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Job Location drjobs

Atlanta, GA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Title: Customer Service Associate
Location: Georgia (Hybrid / Onsite)
Employment Type: W2 Contract
Work Authorization: GC GC EAD H4 EAD US Citizen
About the Role:
We are looking for a Customer Service Associate to handle customer inquiries resolve issues efficiently and ensure a positive experience. The ideal candidate will have excellent communication skills problem-solving abilities and a customer-first mindset.
Key Responsibilities:
  • Respond to customer inquiries via phone email or chat in a timely and professional manner.
  • Provide accurate information about products services and policies.
  • Handle and resolve customer complaints or escalate complex issues as needed.
  • Maintain customer records and update information in the system.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Meet performance metrics such as response time quality and customer satisfaction.
Qualifications:
  • Bachelors degree in Business IT or related field.
  • 0 3 years of experience in similar role.
  • Strong communication and analytical skills.
  • Ability to multitask stay organized and work under pressure.
Let me know if youd like to discuss this exciting opportunity.
Thanks
Anisur

Employment Type

Full-time

Company Industry

About Company

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