Help Desk Manager (Lead)
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Job Location:
Colorado Springs, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Help Desk Manager
Location: PSFB Colorado (Onsite Work)
Full-time job with salary and benefits
Certification: Any one of the IAT Level II certifications
Security Clearance: Active Secret
Responsibilities:
Help Desk Manager. Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail directories standard Windows desktop applications and applications developed or deployed under this contract. These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.
Education/Experience: BA/BS with at least 5 years of experience.
Requirements
Help Desk Manager. Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail directories standard Windows desktop applications and applications developed or deployed under this contract. These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.
Education/Experience: BA/BS with at least 5 years of experience.
Required Experience:
Manager
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Unlock your business potential with ComQsoft's 25+ years of IT expertise. We deliver tailored solutions - Cloud, Data & AI, & Cybersecurity.
