Executive Director Foster Care

StepStone Family & Youth Services

The Executive Director is responsible for the overall performance of all company operations under their supervision. The Executive Director is responsible for the implementation of Company Policies and Procedures Strategic Plan and Quality Assurance Initiatives. Will also drive financial performance through superior service delivery recognized by both external and internal stakeholders. The Executive Director will provide leadership support and tools to operations to meet established goals. The Executive Director acts as a liaison with government officials and provider associations and will function as a liaison between operations and the Leadership Team.

• Reviews Operations performance/support needs with Executive Management
• Analyzes Operations and Branch Staff for alignment with and promotion of BrightSprings vision mission and values
• Responsible for leading all operations under their supervision to maximize revenue and EBITDA
• Responsible for evaluating and implementing corrective action plans to improve the financial performace of each operation that is not meeting its financial targets
• Participates in the development of annual budgets and operational plans
• Provides operations with leadership support and tools to meet established goals
• Builds business increase sales to meet/exceed goals
• Reviews Sales Plans and consult with the Corporate Sales Team regarding implementation strategies
• Responsible for evaluating potential growth opportunities through expanding services
• Coordinates training staff on systems standard processes company policies and procedures
• Provides Leadership support and guidance to operations experiencing performance issues and/or administrative vacancies by implementing standard processes to improve service delivery and outcomes
• Establishes relationships and function as a liaison between operations and the Executive Leadership Team
• Assesses processes and performance
• Effectively leads and deploys the resource of the Core Team (QAM HRS etc) as required to support operations
• Assists with process implementation geared to improve performance goals
• Provides Support and Supervision to Operations with Branch Manager vacancies
• Ensures each service site develops and fully implements a targeted recruitment and retention plan by partnering with HR and Talent Acquisition
• Other duties as assigned

• Bachelors Degree in Human Services Business or a related field; Masters Degree is preferred
• Three to five years or more of progressively responsible experience with the proven ability to effectively manage operations systems processes and people
• Three or more years of supervisory experience with at least five direct reports
• Outstanding organization and leadership abilities
• Excellent communication (oral and written) and public speaking skills
• Experience in Home Care or related healthcare field preferred
• Proficiency in technology and all Microsoft Office solutions
• Working knowledge of Federal State and local regulations of the business (area) they are responsible for
• Excellent Customer Service skills
• Knowledge or previous experience working in an office setting with computers phones and other related tasks
• Ability to travel 25-50% or as needed