Posting End Date:

Work Place Flexibility: Hybrid

**This position can be domiciled in Hammond or Jefferson LA**

JOB SUMMARY/PURPOSE

Responsible for planning/scheduling/managing distribution customer requested work mandated work line maintenance tasks capital projects and day-to-day design activities for the Distribution Engineering Design team.

JOB DUTIES/RESPONSIBILITIES

Responsible for contacting external customers within one working day and scheduling an appointment if required for the customer to meet with a Designer. This includes collecting design information while speaking to the customer.

Responsible for interpreting and ensuring consistent application of organizational policies related to customer requests. Provides customers with information on the tasks they must complete to be able to receive service on the date requested.

Manage Design resources within a geographic area and matches them to the workload by assigning each Designer to a primary and secondary geographic area. Monitors each Designers calendar so that appointments can be made effectively and efficiently.

Communicates regularly with Designers regarding assignments schedules and questions related to specific customer calls.

Communicate periodically with the Network Line groups to expedite work if possible to meet customers requested service date or to handle a special request.

Oversees the activities of the Design Coordinator Clerk and periodically performs DC office related activities in their absence.

Identify and rectify the root cause of customer complaints and/or inquiries as appropriate.

Working knowledge of AM/FM-DFM and Maximo as they relate to construction applications.

Reviews and updates Maximo Backlogs for the Distribution Engineering Dept. Identifies deficiencies analyzes alternatives and recommends solutions.

Serves as a member of the Storm Response Team for restoration efforts. Provides support to the Damage Assessment and/or Logistics functions.

MINIMUM REQUIREMENTS

Minimum education required of the position

Associate degree or equivalent work experience.

Minimum experience required of the position

2 years Entergy Transmission or Distribution experience

1 year of Maximo & CCS experience

Minimum knowledge skills and abilities required of the position

Ability to manage multiple responsibilities and deliverables in a fast-paced environment. Ability to work with multiple levels of the organizational structure. Strong verbal and written communications skills. Excellent organizational and analytical skills. Experience/training in scheduling resources or maintenance and construction practices. Experience with Microsoft Office Excel and database applications. Desired: Knowledge of Maximo; GDT; AMFM DFM; Storm Assist; Power BI; CCS; & Distribution Line construction maintenance and materials.

Any certificates licenses etc. required for the position

None

WORKING CONDITIONS

As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Primary Location: Louisiana-HammondLouisiana : Hammond
Louisiana : Jefferson
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 120420
Travel Percentage:Up to 25%

An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEO page or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.