IT Support Specialist
IT Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 110000 - 130000
1 Vacancy
Job Description
Position Summary
The IT Support Specialist is responsible for providing Tier 1 and Tier 2 technical support to firm end users with a strong emphasis on Microsoft Entra ID SharePoint Online Microsoft 365 A/V conference platforms and enterprise device management. This role goes beyond day-to-day troubleshooting to include project execution process ownership and mentoring opportunities making it an ideal position for a candidate with leadership potential.
In addition this role will contribute to the firms adoption of AI-powered tools (ChatGPT Microsoft Copilot Claude etc.) to automate IT processes streamline support and expand user self-service options.
This position is based in San Francisco CA and is for an immediate start.
Responsibilities
- Deliver exceptional end-user support with excellent communication responsive follow-through and strong advocacy for end-user needs.
- Serve as the first point of contact for end users seeking technical assistance in person over the phone via email or through Vistas ITSM platform (JSM Jira Service Management).
- Perform in-person and remote troubleshooting for desktops laptops mobile devices and enterprise applications.
- Provide Tier 1 and Tier 2 support escalating to Tier 3 as appropriate.
- Manage critical IT processes such as employee onboarding/offboarding including provisioning and deprovisioning of software licenses accounts and devices.
- Support and maintain IT assets and inventory for both hardware and software.
- Administer Microsoft Entra ID (Azure AD) Active Directory and Group Policy including MFA conditional access and role-based access management.
- Support SharePoint Online and Microsoft Teams sites including governance permissions and integration with M365 services.
- Configure and support A/V conference room platforms (Zoom Microsoft Teams Rooms Crestron Poly Logitech etc.) ensuring reliable meeting experiences.
- Manage enterprise MDM platforms (Intune Jamf) including compliance policies endpoint security and automated deployments for Windows MacOS and iOS devices.
- Leverage AI tools such as ChatGPT Microsoft Copilot and Claude to automate IT workflows enhance knowledge bases and enable self-service solutions for end users.
- Identify and suggest improvements to IT processes and knowledge management documentation.
- Collaborate with IT team members on projects taking ownership of assigned deliverables and contributing as a key technical resource.
- Provide mentorship and guidance to junior IT staff; demonstrate initiative and leadership in problem-solving and project execution.
- Assist in managing vendor relationships and coordinating onsite vendor activities (e.g. printers networking video conferencing repairs).
- Evaluate existing systems and recommend technology upgrades and replacements as required.
Work Conditions
- On-site work week with occasional travel for field service calls.
- On-call support with evening and weekend work as needed.
- Ability to lift and carry moderately heavy objects (>50 lbs.) such as computers and peripherals.
Qualifications
Strong working knowledge of:
- Microsoft Entra ID (Azure AD) Active Directory Group Policy MFA and Conditional Access.
- Microsoft 365 (SharePoint Online Teams Exchange Online OneDrive).
- Operating Systems: Windows MacOS iOS.
- A/V conferencing platforms (Zoom MS Teams WebEx Crestron Logitech Poly etc.).
- MDM platforms such as Intune and Jamf (deployment compliance conditional access).
- ITSM platforms (JSM Jira Service Management).
Experience with AI tools and automation:
- Familiarity with ChatGPT Microsoft Copilot Claude or similar AI platforms.
- Ability to design and implement AI-driven solutions for IT process automation knowledge base optimization and user self-service.
Additional technical experience with:
- Desktop/laptop imaging (Intune Jamf SCCM Altiris).
- Automated software packaging and deployment (Intune Jamf SCCM PDQ).
- Remote access and VPN tools.
- Networking fundamentals (TCP/IP DNS DHCP).
- Scripting languages (PowerShell Python VBS etc.).
- Enterprise SaaS platforms (Salesforce Workday JSM Jira Service Management).
Preferred certifications: CompTIA A Network ITIL Foundations Microsoft Certified: Modern Desktop Administrator Associate or Microsoft Entra/M365 certifications.
Other requirements:
- 35 years of IT support experience with a track record of handling enterprise environments.
- Strong problem-solving skills and ability to independently evaluate courses of action.
- Excellent interpersonal written and verbal communication skills.
- Demonstrated ability to deliver white-glove IT support in a professional manner.
- Leadership potential: ability to mentor peers take ownership of projects and contribute to IT strategy.
The annualized base pay range for this role is expected to be between $110000 - $130000. Actual base pay could vary based on factors including but not limited to experience subject matter expertise and the applicants skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual cash bonus and a comprehensive benefits package.
Company Overview
Vista is a leading global investment firm that invests exclusively in enterprise software data and technology-enabled organizations across private equity credit public equity and permanent capital strategies. The firm brings an approach that prioritizes creating enduring market value for the benefit of its global ecosystem of investors companies customers and employees. Vistas investments are anchored by a sizable long-term capital base experience in structuring technology-oriented transactions and proven flexible management techniques that drive sustainable growth. Vista believes the transformative power of technology is the key to an even better future a healthier planet a smarter economy a diverse and inclusive community and a broader path to prosperity. Further information is available at . Follow Vista on LinkedIn @Vista Equity Partners or Twitter @VistaEquity.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
