[Core UX] Senior Staff Product Designer
[Core UX] Senior Staff Product Designer
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Job Description
Lead Product Designer AI & Innovation
Company Introduction
We exist to wow our customers. We know were doing the right thing when we hear our customers say How did we ever live without Coupang Born out of an obsession to make shopping eating and living easier than ever we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.
We are proud to have the best of both worlds a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang you will see yourself your colleagues your team and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of whats possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on high-tech and hyper-connected world.
Team: Customer Experience (CX)
Our CX team transforms the end-to-end shopping journey. We identify customer pain points build solutions and continuously improve the funnelfrom sign-up to search to checkout. Every feature we design starts with the customer and ends with measurable impact.
Role Overview
We are seeking a highly experienced and visionary Lead AI Design Strategist to elevate our design capabilities through the strategic integration of Artificial Intelligence. This isnt just about using AI tools; its about fundamentally transforming how we approach designfrom initial concept to final executionwhile consistently delivering exceptional and impactful e-commerce customer experiences. You will be a critical leader in shaping our design future driving innovation and fostering a culture of AI-driven design excellence within our team.
Youll sit at the center of AI innovation working side-by-side with AI Product Managers and Engineers in a strategic hublikely Seoul or Chinawhere were assembling our AI talent.
What You Will Do
- Drive AI Design: Lead high-impact AI design projects that elevate customer experience.
- Integrate AI: Define and execute a strategy to embed AI into design workflows tools and processes.
- Inspire & Mentor: Champion AI in design guiding and upskilling product designers.
- Experiment Boldly: Explore generative AI ML and predictive analytics to push creative boundaries.
- Collaborate Cross-Functionally: Partner with product engineering and data science to ship AI-powered solutions.
- Leverage Insights: Use AI-driven analytics to unlock deep customer behavior insights.
- Measure Impact: Set clear metrics to evaluate design effectiveness with AI.
Impact Youll Have
- Direct Impact on Product Quality: Improvements to our AI-powered products leading to higher adoption and customer satisfaction.
- Faster Iteration on AI Features: More efficient and standardized workflows with engineers for AI product design reducing friction and increasing output.
- Enhanced Organizational Capability: Raising the overall AI design maturity and competence across all product design teams.
- Consistency in AI Experiences: Promoting a more unified approach to AI design across different products within the organization.
Who You Are
- Strategic thinker with proven experience leading design in tech or AI-focused products.
- Comfortable operating autonomously in a fast-paced evolving environment.
- Confident communicator who can influence and align C-level stakeholders.
Basic Qualifications
- Bachelors degree in Design HCI CS Psychology or related field (or equivalent experience).
- Exceptional communication skills in English.
- Willingness to work from a Coupang AI hub (Seoul or China).
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veterans benefits the disabled etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: Experience:
Staff IC
Employment Type
Full-Time
