Customer Service Officer
Customer Service Officer
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Job Description
Customer Service Officer
- Multiple full time or part time fixed term roles (12-month contract)
- Geelong office location with flexible hybrid working
- Offering a competitive starting base salary of $78467 plus super and benefits
Help improve the everyday every day
Right now were seeking a Customer Service Officer who will continue to play their part in caring for the lives of everyone on Victorias roads. Someone wholl bring their authentic selves to work stand up for whats right and collaborate in a team to improve the everyday for Victorians our colleagues and our partners.
This highly rewarding phone-based role is focused on delivering exceptional customer service to TAC clients and health providers. As a key point of contact for clients involved in transport accidents you will use your empathy efficiency and proactive call management skills to ensure clients receive the best possible support and care. Providing first call resolution where possible as well as connecting clients to the right area of TAC to support their goals in recovery.
About the Team
You will be supported by a manager who builds a positive and supportive work environment and empowers you to be your best. You will work closely with a large team who are high skilled problem solvers and people who are passionate about supporting clients to get their life back on track. Our teams care deeply about our clients and each other and are connected to the purpose and values of the TAC.
What were looking for
Customer Service Experience
Demonstrated experience in delivering high quality customer service in a dynamic phone-based environment. You will use your empathetic communication and problem-solving skills to set expectations and resolve issues promptly by identifying root causes. You will think on your feet to deliver the best outcome and be able to adapt and flex your communication style to meet the needs of our clients.
A Drive for Success
Strong ability to work within a structured schedule meeting clear KPIs and targets. You will be committed to achieving the best outcomes for clients and supporting the teams ongoing success.
Precision and Technical Skills
Maintain high accuracy in administrative tasks and recording information for all call queries using client software. With demonstrated competency in using IT systems and databases efficiently.
Level up your career. Apply now.
Click apply to submit your Cover Letter and Resume. If successful youll progress to a phone screen and/or interview. All applicants will be advised of the outcome of their application.
For more information read the attached Position Description or contact Krissy Izatt - for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Sunday 14th September 2025.
If we can do anything to help make applying for this role easier please let our People Culture & Engagement Team know at . If over the phone is better for you our number is.
A safe place to work
Were committed to the health safety and wellbeing of employees. This extends to inclusion diversity and accessibility in our employment practices and encourage Aboriginal and Torres Strait Islander people people with disability men women and gender diverse people culturally diverse and LGBTIQA people to apply for roles.
Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety please visit our website.
This role will require you to have a valid Working with Children Check.
A current TAC employee is eligible to apply for another position at TAC if:
- The employee has been in their current position for at least 12 months; and
- Has attained at least a competency 2 (for job groups 1-5); and
- Is not currently on a Performance Improvement Plan (PIP)
Please note temporary staff who are employed by a recruitment agency to work at the TAC will be eligible to apply. Please reach out to your agency and they will submit an application on your behalf.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
