Video Orders Representative

What youll get to do:

• Understand Company targets and strive to meet and exceed
• Understand Veritext products and services their value and commensurate fees
• Resolves issues and/or escalates as needed to ensure prompt and accurate resolution; coordinate/partner with applicable departments and/or colleagues (i.e. Billing Account Executive / Sales Dept. Client Services Cash Apps.) to ensure prompt and accurate resolution
• Recommend and implement improvements in process and procedures
• Participate in and absorb all trainings including Grovo Summer Camp in-person development sessions etc
• Fully understand and utilize Vision functions as it relates to your position. Fully understand all Vision functionality within your region and how it relates to other departments
• Support all Veritext Intra-Company jobs consistent with all client/regional jobs
• Track in media from the Cloud/email; set up and process Orders accurately and timely
• Follow up With videographers for missing media and paperwork
• Understands the different Veritext video formats and can articulate this information to others
• Set up basic and complex videoconferences
• Establish and manage cases in Vision; be proactive in their approach
• Process all jobs accurately and in accordance with Standing Orders notes and client specifications; relay these requirements to subcontractors
• Ensure that Vision standing orders notes etc are clear detailed and actionable
• Respond to complicated video requests
• Effectively and clearly communicate the differences between videoconferencing and Veritext Virtual
• Align correct product/services including features and benefits to clients needs
• Ensure that all video advanced services are billed accurately
• Work collaboratively with Veritext colleagues exhibiting Veritext Values
• Ensure that all client (internal and external) communications are handled in a professional timely and courteous manner
• Communicate necessary information timely accurately and effectively; report incidents to management
• Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role
• Take ownership of your work; follow-thru until final resolution

The kind of teammate were looking for:

• 1 years of related experience
• Proficiency in Computers and MS Office required
• Proficiency in relevant software packages and applications
• Must possess strong written and verbal communication skills
• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately and meet established deadlines
• Must be detail oriented organized and be able to multi-task
• Proactive and motivated with strong problem solving and follow up skills
• Prior knowledge of/experience working in the Legal industry preferred

Whats in it for you:

• Competitive compensation and total rewards package
• Comprehensive medical dental and vision insurance
• Remote work structure
• Paid Time Off torest relax and pursue special interests outside of work (8 paid holidays 3 personal days vacation sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based virtual counseling daily emails live and on-demand content and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare dependent care transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp a fun-filled culture building and learning experience
• Generous employee referral program tuition reimbursement program employee contests social opportunities and more!

About Veritext:

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms government agencies and enterprise corporations we provide access to innovative technologies and remote solutions the highest-quality network of reporters and legal videographers unmatched expertise in multiparty and complex litigation unparalleled client service and state-of-the-art conference spaces across North America.

Veritext is committed to delivering comprehensive client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration innovation creativity and belonging. Our collective success depends on the robust exchange of ideas an exchange that is best when the rich diversity of our perspectives backgrounds and experiences flourish. To achieve this exchange it is essential that all individuals and stakeholders feel and experience an environment where they are welcome safe secure and heard. As such we do not discriminate on the basis of race color religion age gender identity or expression national origin disability veteran status sexual orientation marital status or any other classification protected by Federal state or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:

Compensation ranges when noted represent the expected base pay compensation range for this role. Ultimately a number of factors including but not limited to your prior job-related knowledge and experience geographic location and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

If you need an accommodation for any part of the applicant process because of a medical condition or disability please send an email toor call a member of our People Team to let us know the nature of your request.

Please be aware of fraudulent recruiting activities. Veritext will only contact candidates through official @ email addresses. We will never ask for sensitive personal information or payments during the hiring process. If you are ever unsure about the legitimacy of a communication or have been asked for any of the above please contact us directly at.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.