Customer Success Manager
Customer Success Manager
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Job Description
Take your career to new heights with Loopio!
Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous challenging work that allows employees to master their craft. We attract and retain naturally curious people who have grit and are eager to grow and build their careers. At Loopio we genuinely support each other because true success comes from working as #oneteam.
Loopio is looking for a relationship-focused data-oriented individual who wants to join our amazing Customer Success team! In this role you will manage your own accounts and collaborate with the wider Customer Success team on initiatives to drive forward our CS Team. Youll also join a rapid-growth company with endless opportunities to accelerate your career! Are you ready for your next adventure
What Youll Be Doing
Build meaningful relationships with Loopios Mid-Market customers through engaging emails phone calls and in-person meetings
Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
Partner with customers to develop meaningful plans that feed their long-term goals and adhere to our Customer Journeys
Develop creative strategies to increase customer adoption and produce Loopio advocates
Collaborate with our Account Management team to drive growth and reduce churn
Manage key metrics that feed into team-based goals around adoption retention growth and advocacy
Measure and action on adoption data through our Customer Health Score framework
Work with the Product Teams to champion customer insights and stories
Share Customer Success stories through case studies blog posts and internal communication
Work with the Support & Services Teams to ensure alignment and provide a cohesive Loopio experience
What Youll Bring to the Team
Impeccable written and oral communication skills; youre talking to our customers after all!
Superb relationship-building skills with a proven ability to cultivate deep and meaningful relationships with your teams and clients
Extremely analytical; you leverage data in all of your decision-making
Highly organized; your calendar reminders have calendar reminders
Results-oriented; you always have your next goal in mind and a plan to get there
At least 1-2 years of Account Management Customer Success or similar experience
Experience in a SaaS company is a plus
Experience writing sales proposals or responding to RFPs is a huge plus
Where Youll Work
Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQd in Canada with established hub regions around the world where we hire from.
Our employees (or Loopers as we call ourselves!) live and work in Canada (British Columbia and Ontario) London and India (specifically in Gujarat Maharashtra and Bengaluru).
The majority of our team is based in ON and BC which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).
We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!
Youll collaborate with your teams virtually across the UK India and North America (were just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work during the workday
We encourage asynchronous collaboration to effectively work as a global #OneTeam!
Why Youll Working at Loopio
Your manager supports your development by providing ongoing feedback and regular 1-on-1s we leverage Lattice for our 1:1s and performance conversations
You will have the opportunity to elevate your craft and the opportunity to explore your creativity with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.
We offer a wide range of health and wellness benefits to support your physical and mental well-being starting day 1 with Loopio.
Well set you up to work remotely with a MacBook laptop a monthly phone and internet subsidy and a work-from-home budget to help get your home office all set up.
Youll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.
Participate in townhalls AMA (Ask-Me-Anything) and quarterly celebrations to celebrate the big wins and milestones as #oneteam!
Our four active Employee Resource Groups offer opportunities for employees to learn and connect year-round.
Youll be a part of an award-winning workplace with an opportunity to make a big impact on the business.
Questioning your qualifications Read this Hi there we recognize that all too often potential candidates dont apply for a position simply because they dont hit every single criteria included in the job descriptionparticularly members of underrepresented groups.
Whether or not your experience checks off all the boxes on a job posting we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage so weve created prompts in the application for you to share more about yourself. If youve made a career transition (or a few!) youre self taught in a new role or you have skills/experience youd like to highlight we want to hear more about what you could bring to the table.
AI in Recruitment At Loopio we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening drafting preliminary job descriptions generating initial interview questions and occasionally sourcing prospective candidates. However AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines
Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team () should you require accommodations at any point during our virtual interview processes.
Required Experience:
Manager
Employment Type
Full-Time
