Seasonal Peak Payment Customer Experience Representative
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Job Location:
Monthly Salary:
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Department:
Job Summary
PURPOSE
The Peak Payment CER ensures a smooth efficient and friendly experience for customers during peak
season payment addition to providing excellent service this role is responsible for
actively suggesting additional items at the cash desk to enhance the customer experience and drive
incremental sales. The position is focused repetitive and high impact making it ideal for candidates
who thrive in a fast-paced environment and enjoy helping others.
RESPONSIBILITIES
Provide fast frictionless and friendly service at payment
Greet customers as they approach cash.
Confirm loyalty status. Suggest loyalty to non-members as required.
Offer PWP to customers meeting the threshold. Offer GCs to customers for last-minute
gifting.
Determine if customer needs gift receipts or boxes.
Thank the customer and invite them back.
Restock cashes and maintain cleanliness of payment desk.
Qualifications :
- Experience in specialty retail or a retail environment preferred but not required
- Adaptability flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be stand at payment for extended periods of time
- Ability to lift medium to large items up to 40 pounds while using appropriate equipment and safety techniques
- Availability to work a flexible schedule including evenings weekends holidays (if required for the role)
Additional Information :
At Indigo we are committed to our communities our customers and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer which highly values your diverse backgrounds experiences and perspectives. We believe that you in all your uniqueness belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black Indigenous a person of colour LGBTQ2 and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (toll free) or if you require an accommodation at any time during the recruitment process.
WELCOME HOME
Remote Work :
No
Employment Type :
Contract
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a varie ... View more
