Customer Service Representative - $500 Sign-on Bonus
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Job Location:
Des Moines, IA - USA
Monthly Salary:
$ 30000 - 57000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Global Atlantic
Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.S. Bermuda and Japan. As a wholly-owned subsidiary of KKR (NYSE: KKR) a leading global investment firm Global Atlantic combines deep insurance expertise with KKRs powerful investment capabilities to deliver long-term financial security for millions of individuals worldwide. With a broad suite of annuity preneed life insurance reinsurance and investment solutions Global Atlantic through its issuing companies helps people achieve their financial goals with confidence. For more information please visit .
Job Title: Client Care Advocate - Preneed
Location: Des Moines IA
Start Date: Nov. 10th 2025
Pay:$19.54 per hour overtime pay and bonus opportunities
Training Schedule: 6-8 weeks (Monday-Friday 7:30 am - 4:00 pm CST)
Post-Training Schedule: 8-hour shift Monday-Friday hours after training will be 8:30-5pm CST need to be flexible with shift time
Perks and Benefits:
- $500 cash sign-on bonus
- All IT equipment provided
- Hybrid work schedule after training period (M - TH in office)
- Free lunch and parking
- Referral bonuses
- Eligible for annual bonus
- Comfortable workspaces and game rooms (varies by location)
- 17 days annual PTO plus 11 holidays and volunteer time off
- Free health insurance options - employee & children levels based on salary band
- Training & career advancement
- 6% 401(k) match and equity opportunities
- Tuition adoption and lifestyle reimbursement
RESPONSIBILITIES:
- Understands insurance products procedures and system capabilities
- Responds to inbound calls providing excellent customer service
- Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
- Receives and resolves telephone inquiries from parties of the contract within service standards
- Identify communicate and proactively work to solve problems or issues
- Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features advantages and benefits and understanding the variances by State
- Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines
- Focuses on Global Atlantics long-term success by building strong (internal and external) customer relationships
- Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance.
- Main contact for assigned sales representatives accounts and states
- Provides a broad range of technical and operational support to clients and agents
- Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
- Participation in team meetings
- Provides other duties as assigned by management
REQUIRED QUALIFICATIONS:
- High School diploma or GED required
- 1 years of work experience in customer service
- Strong PC and Software skills especially Microsoft Office products
- Insurance industry knowledge is a plus
PREFERRED QUALIFICATION:
- Proven ability to grasp new products concepts and procedures
- Understanding of the industry sales process and distribution channel
- Strong attention to detail with excellent organizational skills
- Great interpersonal and team skills required
- Strong written and oral communication skills
- Excellent phone presence and presentation
- Ability to maintain positive attitude and composure in dealing with difficult situations
- Demonstrated flexibility with schedules and time management
- This role is not eligible for visa sponsorship now or in the future
#LI-KK1
Various jurisdictions have passed pay transparency laws that require companies provide salary ranges for any positions for which they are accepting applications. Global Atlantic has offices in Atlanta Batesville Bermuda Boston Des Moines Hartford Indianapolis and New York City. The base salary range posted below is inclusive of the lowest cost of living geography to the highest in which we have a Global Atlantic office.
Global Atlanticsbase salary range is determined through an analysis of similar positions in the external labor market. Base pay is just one component of Global Atlantics total compensation package for employees and at times we hire outside the boundaries of the salary range. Other rewards may include annual cash bonuses long-term incentives (equity) generous benefits (including immediate vesting on employee contributions to a 401(k) as well as a company match on your contributions) and sales incentives. Actual compensation for all roles will be based upon geographic location work experience education licensure requirements and/or skill level and will be finalized at the time of offer. Compensation for our more senior positions have a larger component of short-term cash bonus and long-term incentives.
The base salary range for this role is
$30000 - $57000 USD
Our employees are in the office5 days per week in New York and 4 days per week in all other offices. If you have questions on this policy or the application process please reach out to
Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements state and federal laws.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
