Program Director .

The Catholic Charities D.R.I.V.E. Program provides individuals and families currently living in large vehicles in the City of San Francisco with access to the RV Buy Back Program and Rapid Rehousing (RRH) rental subsidies paired with intensive case management. The goal is to transition RV homeless families into stable housing as quickly as possible while also preventing RV low-income families from falling into homelessness.

Program Director Role
Under the general supervision of the Assistant Deputy Director the Program Director oversees the daily operations of the D.R.I.V.E. Program. This role includes direct supervision of case management staff problem-solving program or client issues and serving as a liaison with property owners managers and community partners.

Key responsibilities include:

• Overseeing intake assessments case management crisis intervention counseling and referral services.
• Managing budget development voucher issuance and coordination of services to address clients immediate needs.
• Supporting staff through case consultation and ensuring high-quality service delivery.
• Conducting home and field visits as part of ongoing engagement with clients and community partners.

The Program Director plays a critical role in ensuring the program delivers rapid housing-focused interventions that drive stability forward for San Francisco RV families

Salary: $88000-$90000

Location: Onsite 5 days a week

The Program Director is responsible for overseeing the daily operations of the D.R.I.V.E. Program in compliance with Catholic Charities policies procedures and contractual requirements. The position provides direct supervision to program staff ensures effective service delivery and works in close coordination with community partners contractors and funders to achieve program outcomes.

Essential Duties & Responsibilities

• Operations Management
  • Monitor and direct day-to-day operations of the program in compliance with Catholic Charities standards contract requirements and best practices.
  • Maintain strong coordination with contractors and city partners to ensure effective implementation of the RV Buy Back and Rapid Rehousing (RRH) components.
  • Prepare and submit monthly reports ensuring accurate record-keeping for regulatory agencies and funders.
• Service Management
  • Develop maintain and improve standards of client service including written procedures protocols and quality assurance practices.
  • Oversee case management practices to ensure client needs are addressed quickly and effectively including housing placement crisis intervention and supportive services.
  • Maintain an updated database of available housing units within San Francisco and the greater Bay Area.
• Fiscal Management
  • Implement sound fiscal practices including budget development monitoring and compliance.
  • Manage all program revenue sources including government contracts grants and other funding streams.
• Leadership & Staff Development
  • Provide supervision coaching and performance management for staff including hiring training scheduling evaluation and professional development.
  • Foster a positive mission-driven team culture that supports staff well-being and service excellence.
  • Participate actively as a member of the Catholic Charities management team contributing to organization-wide initiatives.
• Community & Partnerships
  • Build and sustain positive professional relationships with collaborative service providers funders landlords and community partners.
  • Represent the program at community meetings coalitions and city forums as assigned.
  • Coordinate community outreach activities with staff to increase program visibility and impact.
• Strategic Planning & Development
  • Assist in the development of strategic plans and program objectives aligned with Catholic Charities mission vision and values.
  • Support fundraising contract renewals and grant-writing efforts through proposal development reporting and donor engagement.
  • Participate in program planning committees special projects and events.
• Compliance & Reporting
  • Ensure accurate data entry into HMIS/One System and Catholic Charities CARE Systems.
  • Submit timely and accurate reports to funders contractors and internal leadership.
• Mission Alignment
  • Model and promote Catholic Charities Mission Vision and Core Values in all aspects of work.
  • Commit to a culture of respect inclusivity and equity for clients and staff.

Additional Information
This position description is not intended to be all-inclusive. Management reserves the right to assign or reassign duties and responsibilities at any time.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements below represent knowledge skill and/or ability. Reasonable accommodation may be provided to enable individuals with disabilities to perform basic functions.

Education & Experience:

• BA Degree or masters degree in social work or similar field preferred or five years related experience required with at least one year of experience in providing direct services in a social service organization.
• 2-5 years of management experience.
• Minimum two years of experience providing client case management services and experience working with the homeless population.
• Experience navigating the Bay Area housing market

Knowledge Skills & Abilities:

• Excellent interpersonal and communication skills.
• BILINGUAL SPANISH.
• Knowledge of San Francisco County social services networks.
• Strong coordination skills.
• Knowledge of community resources for the population.
• Strong knowledge of substance abuse and mental health issues and treatment models including Harm Reduction and trauma-informed care.
• Ability to assess emergencies and react accordingly by accessing appropriate medical/social systems.
• You must be able to drive and access a reliable vehicle for home visits (mileage is paid by the agency).
• Personal cellphone use required for Multifactor Authentication (phone stipend paid by agency))
• Good written and verbal communication skills.
• Ability to prioritize tasks with strong organizational skills.
• Ability to design systems and processes to track data and monitor progress.
• Functional knowledge of Microsoft Office Products.
• Knowledge of mandatory reporting requirements for people working with aging adults and children.
• Knowledge of issues facing homeless individuals.
• Achievement-oriented and client-focused.
• Cultivates teamwork and cooperation.

• Demonstrates the necessary attitudes knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Clearances Required Before the First Day of Employment:

Responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.

Is responsible for accurate and timely submission of case records.

Serves on a quarterly case record review committee for Performance and Quality Improvement

Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Frequent Bending standing stooping kneeling reaching twisting and walking.
• Frequent Lifting pushing and pulling.
• Frequent Repetitive motions: Making substantial movements (motions) of the wrists hands and/or fingers.

• Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is required for this position.

Suppose driving is required for a specified that case the incumbent must have a valid California drivers license and be able to provide proof of DMV record and personal insurance (if required.)

The work environmental characteristics described here represent those encountered by an employee while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• The Working environment is the clients living environment as we regularly conduct home visits for all clients.

• When entering a clients private space one may be exposed to personal possessions or artwork that could be offensive.
• Occasionally exposed to outside weather conditions.
• Noise level in the work environment is usually moderate.
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity shouting running away self-harm and violence.
• The worker is occasionally exposed to perfume or scents in personal care products used by employees clients and visitors.
• The worker is subject to outside environmental conditions: No adequate protection from weather.
• The worker is subject to noise: Noise in the work environment can be moderate to excessive.

• Occasional need to interact with clients who may be expressing anger appropriately and inappropriately and to manage the client environment to avoid further escalation of inappropriate behavior.

DISCLAIMER: The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their typical responsibilities occasionally as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race color creed religion national origin ancestry age sex sexual orientation gender identity legal domicile status veteran status disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Under the San Francisco Fair Chance Ordinance we will consider employment-qualified applicants with arrest and conviction records.

Required Experience:

Director