Global Communications Manager

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly youll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together we make space for people and businesses to thrive.

Location: Copenhagen

Language: Danish with fluent English

Main purpose of the position:

This is a senior role in ISS Group Communications team with responsibility to help shape and deliver the internal communication strategy and plan in close collaboration with external communications and marketing. You will join a small agile and forward-thinking group of talented communications professionals with a diverse range of experience and backgrounds.

Working on global internal communications projects and campaigns you will partner with senior leaders and subject-matter experts from across the organisation in pursuit of ambitious global business goals. This role offers breadth and variety - no two days are the same in ISS; navigating financial results and strategy communications through to engaging employees around themes of social sustainability health & safety at work and driving commercial growth. Youll harness and develop a diverse skill-set that blends strategic insight expert counsel project-management and planning with hands-on writing content creation and implementation.

This role would suit a confident experienced communicator comfortable engaging with stakeholders at all levels from front-line colleagues to senior leadership.

What youll do:

• Plan and lead on global communications initiatives that bring the strategy to life including internal quarterly results and change projects.
• Activate and engage key internal audiences around business goals.
• Lead the creation and delivery of compelling content - toolkits articles presentations FAQs events videos and digital content to drive engagement with key audiences.
• Establish clear metrics and KPIs to measure communication effectiveness and continuously improve impact.
• Build strong partnerships with country communications teams and across Group Communications to ensure consistent coordinated delivery.

Who youll work with:

• Reporting to the Director of Internal Communications you will join the Group Communications team whose remit covers enterprise-wide internal and external communications.
• Youll build networks and collaborate with the Communications leads from each ISS country as well as Global Marketing.
• Key stakeholders will include ISSs senior team the Executive Group Management (EGM) leaders as well as subject-matter experts working across the enterprise from Group Functions; People & Culture Global Technology Solutions Finance Global Operations and Commercial.

Key qualifications and experience:

• 8 to 10 years of communications experience or related field
• Degree or equivalent in Communications or related discipline
• Danish speaking with fluent written and spoken English
• Experience developing communications strategies that address complex business challenges including culture change and transformation
• Strong stakeholder management partnering coaching and influencing skills
• Experience of diverse audiences and channel mix reaching globally distributed front line (deskless) employees as well as digitally connected
• Continuous professional development including emerging topics such as use of AI in communications measurement and policy.

Personal skills you excel at:

• Were a small supportive team so you need to be a great collaborator with a sense of fun!
• Pragmatic - cut through complexity and find the simplicity to get things done
• Creative thinking to solve problems spot issues and opportunities
• Cultural awareness and inclusivity building strong relationships across global teams
• Adaptable and resilient; navigating change and challenges

Why ISS

At ISS we are more than just a service provider ofcleaning food workplace and technical services weare a partner in our customers success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued engaged and productive we enhance productivity and help our customersto attract talent andgrow their businesses. This begins with our own people throughtraining career development and a supportive culture empowering them to deliver outstanding service. We know that when our people thrive they create spaceswhere our customers employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How youll apply

Apply directly via the link on this page by submitting a cover letter CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed embraced and valued for exactly who they are. Places where people feel safe respected represented and supported as their authentic selves.

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