Guest Services Representative- Part-time- Aberdeen Mall
Guest Services Representative- Part-time- Aberdeen Mall
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Job Description
Job Title
Guest Services Representative- Part-time- Aberdeen MallJob Description Summary
Be an active efficient and effective member of the Guest Services TEAMProvide premium customer service through established programs including but not limited to providing information support and services to the shopping and travelling public
Act as a liaison with tenants
Beyond the Booth Guest Services does not stop at the kiosk and should be carried out at all times.
Job Description
KEY RESPONSIBILITIES:
Aberdeen Mall is looking for a part time/permanent Guest Services Representative (GSR) to join the Guest Services team as the primary point of contact for both internal staff & external customers and is focused on providing best in class customer service.
Applicants must have a minimum of one year customer service experience. Must be available to work all mall hours including weekends evenings and Stat holidays (minimum of two scheduled shifts weekly).
The position is multi-functional across a broad spectrum of guest service responsibilities including:
Front-line service answering inquiries in person and via telephone & email
Gift card sales and promotion
Transit Product sales
Operating the paging system
Controlling the borrowing of mobility aids
Other daily duties as assigned by the Guest Services Supervisor
Must be able to provide clear criminal record check
KNOWLEDGE/SKILLS/COMPETENCIES:
Ability to effectively interact with a wide range of people work under pressure and to multi-task
An outgoing engaging personality who enjoys meeting and working with people
Ability to provide concierge-level services to guests and potential guests by exceeding their expectations at all times: The WOW factor
The ability to think on ones feet and provide solutions to real time questions and issues
Able to take direction and react quickly to changing priorities
Keen observation skills and awareness of surroundings are important
Strong verbal and written communication skills
Proficiency in Social Media
Confident in assisting with emergency situations
The compensation for the position is: $17.85 - $17.85 CAD HourlyCushman & Wakefield is committed to equity in employment and our goal is to have a diverse inclusive and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process please email your request to Please refer to the job title and job location when you contact us.Cushman & Wakefield sengage respecter lquit en matire demploi. Notre objectif est doffrir un milieu de travail diversifi inclusif et exempt dobstacles. Si vous tes une personne handicape et que vous avez besoin de recevoir loffre demploi dans un autre format ou daccder toute autre mesure dadaptation au cours du processus dembauche veuillez soumettre votre demande par courriel Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.INCO: Cushman & Wakefield
Required Experience:
Unclear Seniority
Employment Type
Part-Time
