Head of US ORM, Operations

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Head of US ORM Operations acts as a senior representative of the banks second line of defense with the responsibility and authority to challenge the first line regarding self-assessments and the application of risk management practices and to report independent risk and control assessments to appropriate levels of governance and escalation.

Depth & Scope:

• Provides people management leadership by hiring the best talent setting goals developing staff managing employee performance and compensation decisions promoting teamwork and handing any/all disciplinary actions as required
• Responsible to ensure a strong knowledgeable and independent Risk Management function within the segment and to act as a liaison between the business and Operational Risk Management
• Ensures an effective operational risk management framework and culture within all business lines within defined U.S. segment (e.g. Retail Commercial & Wealth; Corp functions and Shared Services) including establishing operational risk appetite and mitigation requirements for specific exposures compliance with operational risk policies comprehensive risk and control assessments key process and root cause analyses business continuity strategies key risk indicators and analytics
• Ensures that risk identification and assessment processes are well established and understood and that all matters relating to material risks are communicated and escalated in a timely accurate and forthright manner and within the established governance framework
• Leads management reporting and supports Board level reporting on the designated segments in operational risk management strategy risk appetite metrics and results as measured against risk appetite including reporting on risk across multiple portfolios product lines major risk exposures and decisions
• Provides training tools and support to business lines for adherence to ORM Framework policies and practices
• Reviews significant business activities in order to provide effective independent challenge and uphold the objectives of the U.S. ORM framework and policies driving issue resolution and tracking significant outstanding issues until completion
• Ensures that specific milestones and deliverables related to regulatory programs are met
• Acts as subject matter expert at U.S. TD Bank on the implementation of operational risk management programs
• Requires a broad managerial and deep specialized knowledge of operational risk management issues at the business regulatory and industry levels
• Represents U.S. TD Bank on the TDBG corporate initiative relating to risk assessment activities
• Identifies key risks and implications and provides direction in complex situations
• Works with various regulators business/corporate and organization-wide business support groups to deal with cross-business level issues associated with risk management and assessment activities
• Establishes relationships with counterparts at TDBG and in other Financial Institutions
• Manages or oversees a number of major operational risk area requirements and/or related programs that are TD Bank-wide or cross multiple business lines and ensures quality of Operational Risk Management deliverables of these programs

Education & Experience:

• 4-year degree or equivalent experience
• 10 years related experience required
• Previous management experience
• Ability to coach counsel train and lead staff
• Strong attention to detail with the ability to recognize and react to discrepancies
• Ability to track and coordinate large and complex processes
• Strong interpersonal skills including demonstrated conflict management and negotiation skills
• Proven project management skills for multiple large projects
• Strategic planning and process management experience a must
• Proven experience in establishing and implementing effective strategies and short and long range plans that achieve bottom line results
• In depth knowledge of financial services processes and workflows
• Strong relationship building skills and the ability to develop and maintain business contacts at all levels of management throughout the organization
• Very good communication skills both written and verbal as well as the ability to develop business communications calling for specific action
• Effective presentation skills including the ability to present to regulators executive management and the Board of Directors
• Strong ability to influence the decisions and actions of others without express authority
• Strong ability to analyze information and business situations and effectively collaborate with business partners on overall corporate direction. A senior risk professional experienced in the identification and escalation of risk issues from a variety of subject areas
• Experienced in the identification and escalation of risk issues from a variety of subject area
• Strong people manager

Customer Accountabilities:

• Understands and supports the Banks Customer Service Strategy
• Considers the impact of advice and decisions on the well-being of the Bank as well as its customers its employees and stakeholders
• Provides the highest level of Customer service when dealing with internal partners vendors or our Customers - WOW at every opportunity
• Leads coaches and models quality service delivery at every interaction
• Supports the ongoing improvement of the partner/Customer experience

Employee/Team Accountabilities:

• Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
• Supports the creation of goals and objectives for the business unit/function; Communicates those goals and objectives to the team
• Builds capability support / executes plans to acquire develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies
• Role model behaviors consistent with TDs leadership profile customer and employee experience agendas and risk and control culture
• Creates an extraordinary place to work advance and sustain a unique inclusive culture that reflects TDs diversity agenda and creates an extraordinary employee experience
• Leads coaches and develops a highly effective team by ensuring on-going training and performance and development management

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.