Senior Technical Product Manager (Healthcare)

Nextiva is seeking an Outbound Senior Technical Product Managerto lead the healthcare vertical strategy bridging the gap between product engineering and the market. This role is ideal for someone who is equally comfortable diving deep into APIs and data modelsas they are presenting to CIOs CMIOs and IT decision-makers.

Youll define the product vision and roadmap for Nextivas healthcare communication platform driving integrations with EHR systems (Epic Cerner Athenahealth etc.)and shaping the go-to-market strategy for our healthcare offerings.

Your success will be measured by your ability to translate technical innovation into customer value influence the roadmap through market insights and enable the sales and customer success teams with clear differentiated messaging.

Key Responsibilities:

Market and Customer Engagement

• Act as the voice of the market continuously gather insights from healthcare providers IT admins and care teams to shape product priorities
• Partner closely with sales solutions engineering and marketing to craft compelling narratives for healthcare buyers
• Support enterprise and strategic sales cycles by demonstrating product capabilities mapping integration architectures and articulating value to both technical and clinical stakeholders
• Define and validate healthcare use cases and business outcomes tied to Nextivas communication and AI capabilities

Product and Technical Strategy

• Own the healthcare product roadmap and strategy balancing technical feasibility customer demand and business impact
• Define and launch EHR integration capabilities leveraging FHIR HL7 SMART on FHIR and Epic App Orchard APIs
• Collaborate with engineering to deliver secure scalable and compliant integrations and SaaS workflows tailored for healthcare organizations
• Drive platform extensibility working across internal product teams to align APIs provisioning analytics and multi-tenant administration capabilities with healthcare-specific requirements
• Ensure compliance with HIPAA HITRUST and SOC 2 partnering with InfoSec and Legal to maintain healthcare-grade standards

Go-to-Market and Enablement

• Partner with Product Marketing to position Nextivas healthcare solutions and create technical content such as whitepapers demos and integration guides
• Enable Sales Customer Success and Implementation teams through training launch briefings and product documentation
• Track and analyze market trends competitor offerings and regulatory developments to inform future product strategy
• Serve as a thought leader in healthcare communication technology representing Nextiva at industry events webinars and customer advisory boards

Qualifications

• 8 years of product management experiencein SaaS cloud or communications platforms with at least 3 years in healthcare technology
• Proven success shipping SaaS products or integrations serving healthcare customers (e.g. EHR CRM or patient engagement platforms)
• Strong technical background familiar with API design integration patterns authentication and data security
• Hands-on experience with EHR APIs and data standards (FHIR HL7 Epic App Orchard SMART on FHIR)
• Deep understanding of healthcare operations workflows and compliance (HIPAA HITRUST PHI)
• Exceptional communication skills able to translate complex technical details into customer and business outcomes
• Demonstrated success working with cross-functional teams spanning engineering design marketing and go-to-market
• Bachelors degree in Computer Science Engineering or related field (Masters preferred)

Bonus Points

• Prior experience as a Solutions Engineer Sales Engineer or Technical Consultant supporting healthcare SaaS products
• Background in CPaaS CCaaS or UCaaS product management
• Familiarity with AI-driven workflows and automation in patient engagement or healthcare communication
• Experience with multi-tenant SaaS platforms enterprise provisioning and API ecosystems
• Certifications in Agile Scrum or SAFe frameworks

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors:

• Drives Results:Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently. They lead and drive change celebrating success to build more success.
• Critical Thinker: Understands the why and identifies key drivers learning from the past. They are fact-based and data-driven forward-thinking and see problems a few steps ahead. They provide options recommendations and actions understanding risks and dependencies.
• Right Attitude: They are team-oriented collaborative competitive and hate losing. They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems. They cultivate a culture of service learning support and respect caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.

The expected hiring range is $115000 - $178000. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

• Health -Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
• Insurance - Life disability and supplemental indemnity plans
• Work-Life Balance -Flexible Time Off (FTO) for salaried employees PTO for hourly employees Paid Sick Time (PST) paid parental bonding leave and paid holidays
• Financial Security -401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
• Wellness -Employee Assistance Program and comprehensive wellness initiatives
• Growth -Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

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