Technical Solutions Consultant

The Technical Solutions Consultant (TSC) plays a critical role in implementing and sustaining
digital solutions across hospital systems. Acting as a trusted advisor the TSC leads the
technical implementation of Intuitives digital solutions across regional Integrated Delivery
Networks (IDNs) and hospitals from pre-sales readiness through successful activation and long-
term sustainability.
This role requires a high degree of technical aptitude stakeholder engagement and execution
discipline to drive digital activation excellence. Ideal candidates bring a strategic relational
approach to digital transformation excel at communicating across diverse audiences and thrive
in environments that require continuous learning and adaptation.
Essential Job Duties

• Focus / Ownership

Strategic Account Engagement: Partner directly with Area Sales Directors/Managers and Digital
Sales Reps to identify engage and establish trusted long-term relationships with regional IDNs
and hospital-level IT and digital stakeholders to advance implementation of new and upgrades
to existing digital solutions. Support pre-sales strategy by bringing technical clarity that
accelerates trust and approval.
Navigate the Hospital Technology Adoption Journey: Own the process of engaging with
customer technical review boards data and AI governance and networking teams. Deliver
compelling technical presentationsincluding digital vision data use and network topology
diagrams to accelerate approval and prioritization.
Post-Go-Live Digital Relationship Management: Support post-go-live digital solution adoption
through intervention to protect customer confidence and long-term successful utilization of
digital solutions.

• Reality

Enable Downstream Success: Prepare Field Service teams and partner functions for first-time
success through accurate documentation in business systems validated configurations and
complete timely communication. Take extreme ownership from planning through adoption
ensuring solutions go live smoothly and deliver sustained value.

• Leadership

Shape Digital Product Feedback: Develop and maintain a deep technical understanding of
Intuitives digital portfolio and proactively synthesize and relay field learnings and customer
feedback to Product and Engineering partners to influence roadmap direction remove systemic
barriers and accelerate value realization across accounts.

• Continuous Improvement / Creativity

Continuously Grow Technical and Strategic Capability: Identify personal skill gaps self-
development and take ownership of pursuing ongoing learning in relevant technologies project
leadership and stakeholder management. Contribute to team-wide growth by sharing best
practices and elevating performance through example.
 

Qualifications :

Required Skills and Experience
6 years of experience in medical technology implementation IT consulting or digital
transformation within healthcare
Deep understanding of cloud-hosted SaaS platforms healthcare data security and
networking infrastructure
Experience with account management or direct collaboration with capital sales
Excellent written and verbal communication skills with all levels of stakeholders
operational clinical and technical
Required Education and Training
Bachelors Degree

Working Conditions
Comfortable working a flexible dynamic schedule.
Remote work
Able to travel up to 25%.
Able to enter surgical and other patient care areas

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target base compensation ranges are listed.

Remote Work :

Yes

Employment Type :

Full-time