Program Manager: Ring Customer Service, Operations
Program Manager: Ring Customer Service, Operations
Posted on :
08-09-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-09-2025
Job Description
Want to shape the future of customer service in one of Europes fastest-growing smart home security companies Ring Customer Service is seeking an experienced Program Manager to join the Operations team in Europe.
The successful candidate will collaborate with global and European cross-functional business teams and CS operations to identify opportunities to improve the customer experience.
As a Program Manager youll be responsible for ensuring all opportunities identified are documented prioritised and owners established. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Ring.
If youre someone who gets excited about solving complex problems loves working with diverse teams and has a passion for creating exceptional customer experiences we want to talk to you.
Key job responsibilities
- Learn and understand Rings products services and features.
- Identify collect analyse and report on processes and programs internal to CS.
- Audit standard operating procedures
- Identify trends or obstacles and improvements to processes or controls.
- Make recommendations to managers for input into program and product roadmap discussions.
- Perform additional tasks that may be assigned such as creation of procedures or managing small-to-medium programs.
- Assist senior program managers large projects
- Work with a variety of other Ring and Amazon departments to identify and leverage best practices
A day in the life
As a program manager you will own small to medium projects that raise the bar within the customer service organisation.
Youll work closely with a range of Ring/Amazon colleagues to understand how they work and what you and your teams can learn as well as sharing your own expertise. Together youll identify exciting new opportunities and will take the lead when it comes to recommending change.
You will work with senior Program managers to support their projects as well by helping with documentation and upkeep of the team Wiki.
About the team
Our mission is to be Earths most customer-centric company and few departments have as direct an impact on that mission as our Customer Service team.
Within Customer Service there are opportunities in process improvement customer experience data analysis and customer retention. The CS team is always looking for ways to make Rings customer service even better and we need excellent people to make that happen
- Experience in program or project management
- Bachelors degree or equivalent
- Experience in a highly analytical results-oriented environment with cross functional interactions
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Problem-solving skills with proficiency in learning new technologies
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The successful candidate will collaborate with global and European cross-functional business teams and CS operations to identify opportunities to improve the customer experience.
As a Program Manager youll be responsible for ensuring all opportunities identified are documented prioritised and owners established. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Ring.
If youre someone who gets excited about solving complex problems loves working with diverse teams and has a passion for creating exceptional customer experiences we want to talk to you.
Key job responsibilities
- Learn and understand Rings products services and features.
- Identify collect analyse and report on processes and programs internal to CS.
- Audit standard operating procedures
- Identify trends or obstacles and improvements to processes or controls.
- Make recommendations to managers for input into program and product roadmap discussions.
- Perform additional tasks that may be assigned such as creation of procedures or managing small-to-medium programs.
- Assist senior program managers large projects
- Work with a variety of other Ring and Amazon departments to identify and leverage best practices
A day in the life
As a program manager you will own small to medium projects that raise the bar within the customer service organisation.
Youll work closely with a range of Ring/Amazon colleagues to understand how they work and what you and your teams can learn as well as sharing your own expertise. Together youll identify exciting new opportunities and will take the lead when it comes to recommending change.
You will work with senior Program managers to support their projects as well by helping with documentation and upkeep of the team Wiki.
About the team
Our mission is to be Earths most customer-centric company and few departments have as direct an impact on that mission as our Customer Service team.
Within Customer Service there are opportunities in process improvement customer experience data analysis and customer retention. The CS team is always looking for ways to make Rings customer service even better and we need excellent people to make that happen
- Experience in program or project management
- Bachelors degree or equivalent
- Experience in a highly analytical results-oriented environment with cross functional interactions
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Problem-solving skills with proficiency in learning new technologies
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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