Job Description Summary

Job Description

Responsibilities and Duties Include:

• Provides a professional helpful and welcoming atmosphere by greeting responding to and directing visitors in-person and over the phone.

• Accepts screens and routes telephone calls concerning activities and operations of the office directing inquiries as appropriate and/or providing information.

• Shares information and answers questions about the CTLE CTLE events and/or directions to specific places on campus.

• Provides administrative support to the faculty and other staff members.

• Keeps the hospitality bar clean and accessible inventories stock and assists faculty with using the hospitality bar as needed.

• Distributes mail and office supplies and operates and maintains copier/printer.

• Maintains physical space daily by completing the list of cleaning and maintenance tasks provided.

• Updates the headcount and attendance record daily.

• Completes word processing data entry and other similar office projects as requested.

• Collaborates with CTLE staff to facilitate workshops communities of practice and other CTLE events.

• Assists with Professional Development Day operations.

• Provides feedback on faculty artifacts action research plans surveys discussion guides etc. as requested by CTLE and QEP directors.

• Offer insight on the SF student experience atmeetings workshops and seminars serves on discussion panels focus groups and other forums.

• Recruits students and student groups to collaborate on CTLE and QEP projects.

• Strictly honors the privacy and security of student records and other sensitive information according to appropriate state federal and college regulations policies and procedures.

• Complies with all published College Rules procedures guidelines and laws/regulations governing public employees including but not limited to those related to document retention and destruction FERPA and confidentiality.

• Provides service excellence through courteous informed accessible and professional engagement.

• Performs other duties as assigned.

QUALIFICATIONS

Required: Must be a currently enrolled Santa Fe College student in good academic standing taking six (6) or more credit hours.

Additional Requirements: A criminal background check will be conducted. Must maintain a 2.5 GPA.

General Knowledge Skills and Abilities

• Ability to work successfully in a multi-cultural environment.

• Adaptability to Change able to be flexible and supportive able to positively and proactively assimilate change in rapid growth environment.

• Communication able to effectively communicate in a professional diplomatic empathetic and tactful manner using preferred method and level as applicable to the job.

• Customer Service ability to respond promptly and courteously to all questions from students and faculty demonstrating patience and persistence when helping students with little or no computer skills.

• Ethics able to demonstrate integrity professionalism civility and a high degree of ethics in all job-related actions.

• Organization & Time Management able to plan schedule and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Problem Solving proven skills in identifying issues determining their cause developing creative solutions and following through with implementing resolutions.

• Detail Oriented - Proven accuracy and attention to detail.

• Multi-task - Ability to expeditiously organize coordinate manage prioritize and perform multiple tasks simultaneously to swiftly assess a situation determine a logical course of action and apply the appropriate response.

If you are a retiree of the Florida Retirement System (FRS) please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in denied the benefits of or subject to discrimination in any college program or activity based on: their race ethnicity national origin color religion age disability sex pregnancy status gender identity sexual orientation marital status genetic information political opinions or affiliations or veteran status. This commitment applies to employees volunteers students and to the extent possible to third parties applicants for admission applicants for employment and the general public. regarding non-discrimination policies or concerns about discrimination or harassment including concerns about sexual harassment or sexual violence under Title IX should be directed to:

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.