Operations Support Administrator
Operations Support Administrator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Italy Operations Support Administrator Lockers by Quadient
Based in: Milan Hybrid
Reporting to: Operations Manager
Your role in our Future
Quadient Parcel Lockers Division has a number of new career opportunities to join a new team dedicated to manage and securing Operational Excellence. You would be helping create a brand-new business working within an exciting fast-paced work environment allowing you to make an immediate impact on our company. We are looking for someone who is positive creative and above all else self-starting. You are probably from the parcels or retail industry highly tech-savvy and you understand the challenges facing the eCommerce industry today. If you are looking for a company where everyone works together and wears a few hats rolls up their sleeves to get the job done this opportunity may be perfect for you.
This is an excellent opportunity to join a rapidly growing team within a very successful and established global business and further your career. This is a hybrid based role so you will ideally be near to Milan or elsewhere in Northern Italy with regular visits to the Milan offices. There will be national travel involved.
What you will do
Operations Manager responsible for:
Managing inbound and Outbound calls actioning emails and cases from other areas of the business providing support. Such calls/requests may also be received from our external customers
Service contract management for hardware/software products
Contract creation amendment cancellation
Customer detail amendments
Change of name/address change of billing details
Asset management
Maintaining the accuracy of our assets in our core systems during the customer lifecycle
Account validation
Reviewing and validating all new customer account creation requests
Support the Operations manager in KPI tracking and presentation
Management of all recurring revenue in our core systems
Your Profile
Experience of data entry/accuracy within an office business-to-business environment
Experience of process redefinition within a business-to-business environment
Ability to analyse and evaluate data against key indicators
High levels of attention to detail
Excellent verbal and written communication skills
Demonstrates a continuous improvement mindset
Desirable
Previous experience of the following systems: SAP Siebel SFDC () Oracle
Previous experience of contract management within core systems
Previous experience of reviewing and maintaining legal documents i.e. terms & conditions
Required Experience:
Unclear Seniority
Employment Type
Full-Time
