Sr Analyst- Engine Controls & Accessories Investigations Logistics co-ordinator

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Job title:Sr Analyst- Engine Controls & Accessories Investigations Logistics Co-ordinator

Country: India

Location: Bangalore

Number of positions to fill: 1

Direct supervisor reporting to: Manager - ICC

Workday Job Code: AFSCUSP2

Who we are

At Pratt & Whitney we believe that powered flight has transformed and will continue to transform the world. Thats why we work with an explorers heart and perfectionists grit to design build and service the worlds most advanced aircraft engines. We do this across the portfolio including Commercial Engines Military Engines Business Aviation General Aviation Regional Aviation and Helicopter Aviation and as a way of turning possibilities into realities for our customers. This is how we at Pratt & Whitney approach our work and this is why we are inspired to go beyond.

What Our Expectations are

In Customer Programs we believe that everything starts with our people. We foster a learning organization by providing opportunities for development growth and empowerment. We establish our products and services as the customer preferred choice by delivering world-class product & service dependability and targeted customer outreach. We enable customer relationships through intense market focus and we develop customized solutions. We augment all of this by using technology striving for proactivity committing collectively and always acting with integrity and respect. The P&WC engine programs are powering 5 engine markets: Regional turboprop aircrafts General aviation aircrafts Business jets aircrafts Helicopters and Auxiliary power systems on larger aircrafts which help connecting people and economies around the world.

Function Description

As an Investigation Logistics Coordinator in the Engine Controls & Accessories Technical Service (ECATS) India Team you will be responsible for managing the end-to-end Accessories Investigation process. This includes RFA (Request for Action) creation and tracking in Enovia ensuring compliance with contractual obligations and coordinating with Customer Programs Pratt & Whitney Component Solution and frontline teams for efficient accessories return and investigation. You will drive accurate investigation routing achieve defined KPI targets (TAT investigation completion customer satisfaction) and maintain dashboards to monitor investigation management addition you will lead logistics and continuous improvement initiatives to optimize processes and support broader business transformation.

What You Will Do:

• Creating RFAs (Request for Action) and assigning actions in the Enovia platform.
• Managing the complete accessories investigation life cycle end-to-end.
• Ensuring contractual compliance align with the RFA creation and management (warranty ESP supplier contract spares) to avoid roadblocks and drive efficiency
• Collaborating closely with Customer Programs the frontline team and PWCS (Pratt & Whitney Component Solutions) on the accessories return process.
• Collaborate closely with ECATS team stakeholders to provide the necessary information required to enable seamless execution of downstream processes
• Driving 0% missed investigations by ensuring LRUs follow the structured routing plan.
• Meeting all Accessories Investigation KPI parameters (TAT missed investigations and customer satisfaction).
• Maintaining dashboards and reports tied to investigation management KPIs.
• Leading logistics-related continuous improvement projects to optimize processes and enable business transformation initiatives.

Qualifications You Must Have:

• Bachelors degree in Supply chain/Logistics/ Operations Management
• 25 years of relevant experience in the aviation industry preferably in Supply Chain or Logistics roles
• Strong understanding of logistics and supply chain operations including inbound/outbound material flow returns management and routing.
• Basic understanding of airline field operations with familiarity in managing accessory removals routing components to investigation entities and ensuring timely logistics coordination
• Familiarity with aero engine technical publications such as EMMs IPCs SBs SIs and SILs
• Hands-on experience in tracking and monitoring shipments/parts with in-depth experience in purchase order requisitions and related activities to ensure timely movement
• Process-oriented mindset with proven ability to ensure compliance and drive efficiency
• Experience in driving continuous improvement projects in logistics and supply chain (process optimization automation digital tools adoption).
• Problem-solving mindset to manage logistics exceptions and ensure minimum disruptions in the accessories investigation cycle.
• Proficiency in Microsoft Office tools (Excel PowerPoint) and working knowledge of Power BI for data visualization
• Familiarity with ENOVIA PLM platform including document control and workflow management would be added advantage
• Excellent verbal and written communication skills with the ability to interact effectively with global stakeholders

What We Offer:

Long-term deferred compensation programs
Daycare for young children
Advancement programs to enhance education skills
Flexible work schedules
Leadership and training programs
Comprehensive benefits savings and pension plans
Financial support for parental leave
Reward programs for outstanding work

Work Location:

• Bangalore

Travel:

• No travel requirement

Employment Type:

• Full-time
• Hybrid mode
• Mandatory EST shift (4:30 PM to 01:30 AM IST)

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.

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