Operations Support Rep
Operations Support Rep
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Job Description
Its not a package. Its a promise.
As Canadas leading integrated freight package and logistics provider weve been helping promises get where they need to be for more than 60 years. How does the magic happen The journey starts with you. The places we go the elements we brave the promises we deliver its all possible because of our people. So whether youre looking to build new skills make an impact in your community or inspire your team we go there for you.
Description
The Operations Support Representative collects enters and tracks data used in reporting and prepares manager reports and maintains documents to ensure document accuracy and proper completion. The representative troubleshoots and maintains handheld package scanners and related inventory / equipment to ensure continuous operation.
Responsibilities
Prepare and complete driver pick up documentation verification
Complete BOL routing using the routing tool and outbound linehaul manifesting.
Complete all document and imaging for BOL and Delivery Receipts
Complete dock scans and purge process
Complete shipment resolution Return Refusal Bad Address Redelivery
Customer service communication
Check in of Driver Keys and scanners and fuel card tracking Delivery receipts folders
Log in and log out driver vehicle keys on Key log
Printer repair requests and requirements communications
Process Overage Shortage and Damage reports
Send malfunctioning scanners for repair to external repair vendor.
Answer emails and resolve document completion issues with Lead Hand managers and scanner repair vendors
Excel Word Outlook any transportation Management system (CLI AS400 Truck mate) experience
Transportation business in an LTL environment.
Excellent written and verbal communication skills
Additional Responsibilities
Education
Experience
3 months experience working with computers / technology (e.g. word processors document management systems scanners etc.)
3 months experience troubleshooting for scanners and printers
Skills
POSTING DETAILS
Location: 375 - Etobicoke
Working Conditions: Office Environment; Warehouse Environment
Reports to: Manager Freight Clerical Services
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process we will work with you to meet your needs.
At Purolator we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening the application process may involve the integration of human oversight with an automated AI solution (AI Tool) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages such as resume screening and skills assessments and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process please contact:
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values go to .
At Purolator every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live work and play.
Employment Type
Full-Time
