Customer Service Representative â Spanish and Portuguese Speaker
Customer Service Representative â Spanish and Portuguese Speaker
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Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
This position is an exciting opportunity to work with Medtronics Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential enabling us to operate with greater speed and agility. As a separate entity we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.
Drive retention of new patients during their onboarding on insulin pump and/or continuous glucose monitoring through dynamic outbound calls at various points of therapy and inbound calls related to: Product education Patient assessments Additional factors such as diet exercise and lifestyle and Goal setting barrier identification and coaching. This role is expected to collaborate with members of other departments and representatives to fully address customer needs.
We are actively looking for talented people who speak English Spanish and Portuguese languages to join our team!
Responsibilities may include the following and other duties may be assigned:
- Builds positive relationships with patients assisting with goal setting realizing goals identifying and overcoming concerns during therapy onboarding
- Use dynamic communication skills to identify patient unmet needs and pain points and utilize objection handling techniques to communicate with the patient
- Monitor Helpline call activity online learning activity and CareLink data to identify patients that may need additional support and direct to appropriate group for intervention
- Measure success through monitoring patient retention patient learning metrics quality scores and customer satisfaction ratings
- Test and conduct proof of concept sessions with patients to enhance StartRight solutions
- Cooperate and coordinate with Medtronic team members encouraging positive work environment adapting to changing situations environments and various shifts to meet customer needs
- Available to work on-call outside of business hours as scheduled in department
- Work hybrid (2 days office)
Required Knowledge and Experience:
- Fluent in English and Spanish and Portuguese
- Computer literate with experience using MS Office suite (Word Excel Outlook) and a CRM system
- Ability to effectively multi-task (navigate between programs to access customer data and input
- Ability to build relationships with patients that creates trust and engagement text whilst providing real-time care instructions)
- Basic to intermediate level of math skills required to assist customers with their vital statistics
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
Unclear Seniority
Employment Type
Full-Time
