AOG Structure End to End Leader - Customer Care Centre (M/F)
AOG Structure End to End Leader - Customer Care Centre (M/F)
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Job Description
Job Description:
An exciting opportunity for an AOG (Aircraft-On-Ground) Structure End to End Leader is opened within our dynamic AIRTAC team.
Being part of Airbus Commercial Customer Services you will evolve in a unique environment within the Customer Care Centre Operations (Airbus AOG Technical Centre - AIRTAC) where we provide 24/7 technical support to our worldwide customers.
You will be accountable for the delivery of End to End solutions in urgent situations experienced by worldwide Airbus customers.
As an AOG Structure End to End leader you work in close collaboration with a variety of teams that support the in-service fleet operational performance such as:
Repair Design Offices
Customer Support
Program Support
Chief Engineering office
Office of Airworthiness
Spares and Supply functions
Operations duty manager
This role has a few specificities :
You are part of a team that provides technical support on a 24/7 basis (8 weeks rotation working pattern with 5 weeks in shift pattern and 3 weeks with standard working time)
You work on a 3x8 shift basis (6h-14h 14h-22h 22h-6h)
You get the associated recovery days and salary premiums
You know your planning well in advance (more than one year)
Tasks and Responsibilities:
Manage and respond on time to all technical AOG and urgent in-service requests for all aircraft types from customers worldwide
Care about customers and provide them with the best immediate recommendations while avoiding potential liability issues and ensuring safety of the passengers A/L personnel and A/C in compliance with Airworthiness regulations
Challenge the technical solutions provided by the design offices and be able to propose alternate options
Evaluate prioritize & manage workload in terms of quantity content and level of autonomy
Contribute to a high level of performance by adopting a multifunctional approach mindset every time it is required and constantly adhering to processes in place
When necessary ensure that spares availability is managed with the appropriate level of priority by Airbus COD/Suppliers AOG desks so that parts are made available to the customers in the shortest possible time frame
Ensure and maintain communication with the customer during an AOG event while producing regular internal information on progress made until final resolution
Apply Return-on-Experience principles and contribute to the Continuous improvement of the business
Contribute to develop the catalog of Pre-Defined Solutions aiming at enhancing the AOG Structure group autonomy
Contribute to the Customer Care Centre Repair Solutions overall performance and cohesion
When in standard work pattern support non-AOG teams within the organization to contribute to daily repair workload management and specific improvement initiatives
Participate to airlines immersions/exchanges when required
Skills and Requirements :
Basic knowledge of Airbus Aircraft structure
Basic knowledge of airlines operations
Airline maintenance/engineering experience appreciated
Good interpersonal skills
Ability to work in a challenging environment
Ability to work in a 24/7 shift pattern
Tenacious adaptable flexible and team player
Negotiation Level English
This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.
Company:
AIRBUS SASEmployment Type:
Permanent-------
Classe Emploi (France): Classe F11Experience Level:
Entry LevelJob Family:
Customer Eng.&Technical Support&ServicesBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.
Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.
At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.
Employment Type
Full-Time
