Inbound Call Center Representative

Houston, MS - USA

Hourly Salary: $ 20 - 22

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Details

Houston TX

Fully Remote

$20.00 - $22.00 Hourly

Inbound Call Center Representative

Inbound Call Center Representative
Fully Remote $20-$22/hour Full-Time

Are you an experienced call center professional who excels in high-volume environments delivers exceptional customer service If so we want YOU on our team!

Watch a video presentation from our hiring manager Yessica Felix to get a better understanding of what were looking for: Youll Do:

Handle 71 calls/day ensuring top-notch customer experiences
Respond to emails process payments and provide accurate account updates
Meet KPIs: 95% call answer rate 7 hours/day available 5.5 min avg call time
Collaborate with the team via Genesys and maintain accurate records

What Were Looking For:

2 years of inbound call center experience
Proven call center success (71 calls/day)
Strong communication problem-solving and customer focus skills
Tech-savvy and adaptable to new tools
Team-oriented with a passion for helping others

Key Details:

Schedule:Mon-Fri 8:40 AM - 5:10PM Pacific Standard Time. You must be comfortable work Pacific hours
Equipment:We do not send out equipment and you must provide your own (2 monitors ethernet cable)

Take the next step in your career and make a difference for our valued customers. Apply today and let your skills shine!

Qualifications

What Were Looking For:

Experience Matters: A minimum of 2 years of experience as a call center representative with a demonstrated history of excellence. We handle about 100 calls a day!
Customer Focus: A genuine passion for helping customers and a dedication to delivering outstanding service
Communication Skills: Excellent verbal and written communication skills (we communicate via email as well as voice) with a knack for active listening. Prior formal education on best call center practices is preferred.
Problem Solving: Proven ability to handle challenging situations with grace and find creative solutions.
Tech Savvy: Familiarity with call center software and a willingness to adapt to a new technology
Team Player: A collaborative attitude with a desire to contribute to the overall success of the team

Required Experience:

Unclear Seniority

Job Details Houston TX Fully Remote $20.00 - $22.00 HourlyInbound Call Center Representative Inbound Call Center RepresentativeFully Remote $20-$22/hour Full-TimeAre you an experienced call center professional who excels in high-volume environments delivers exceptional customer service If so we wa...

Job Details

Houston TX

Fully Remote

$20.00 - $22.00 Hourly

Inbound Call Center Representative

Inbound Call Center Representative
Fully Remote $20-$22/hour Full-Time

Are you an experienced call center professional who excels in high-volume environments delivers exceptional customer service If so we want YOU on our team!

Watch a video presentation from our hiring manager Yessica Felix to get a better understanding of what were looking for: Youll Do:

Handle 71 calls/day ensuring top-notch customer experiences
Respond to emails process payments and provide accurate account updates
Meet KPIs: 95% call answer rate 7 hours/day available 5.5 min avg call time
Collaborate with the team via Genesys and maintain accurate records

What Were Looking For:

2 years of inbound call center experience
Proven call center success (71 calls/day)
Strong communication problem-solving and customer focus skills
Tech-savvy and adaptable to new tools
Team-oriented with a passion for helping others

Key Details:

Schedule:Mon-Fri 8:40 AM - 5:10PM Pacific Standard Time. You must be comfortable work Pacific hours
Equipment:We do not send out equipment and you must provide your own (2 monitors ethernet cable)

Take the next step in your career and make a difference for our valued customers. Apply today and let your skills shine!

Qualifications

What Were Looking For:

Experience Matters: A minimum of 2 years of experience as a call center representative with a demonstrated history of excellence. We handle about 100 calls a day!
Customer Focus: A genuine passion for helping customers and a dedication to delivering outstanding service
Communication Skills: Excellent verbal and written communication skills (we communicate via email as well as voice) with a knack for active listening. Prior formal education on best call center practices is preferred.
Problem Solving: Proven ability to handle challenging situations with grace and find creative solutions.
Tech Savvy: Familiarity with call center software and a willingness to adapt to a new technology
Team Player: A collaborative attitude with a desire to contribute to the overall success of the team