Spanish Speaking Inbound Call Center Representative
Spanish Speaking Inbound Call Center Representative
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Job Description
Job Details
Description
Spanish-Speaking Inbound Call Center Representative
Fully Remote $20-$22/hour Full-Time
Are you an experienced call center professional who excels in high-volume environments delivers exceptional customer service and speaks fluent Spanish If so we want YOU on our team!
Watch a video presentation from our hiring manager Yessica Felix to get a better understanding of what were looking for: Youll Do:
- Handle 71 calls/day ensuring top-notch customer experiences
- Respond to emails process payments and provide accurate account updates
- Meet KPIs: 95% call answer rate 7 hours/day available 5.5 min avg call time
- Collaborate with the team via Genesys and maintain accurate records
What Were Looking For:
Fluent in English and Spanish
2 years of inbound call center experience
Proven call center success (71 calls/day)
- Strong communication problem-solving and customer focus skills
- Tech-savvy and adaptable to new tools
Team-oriented with a passion for helping others
Key Details:
Schedule:Mon-Fri 8 AM - 5:10PM Pacific Standard Time. You must be comfortable work Pacific hours
Equipment:We do not send out equipment and you must provide your own (2 monitors ethernet cable)
Take the next step in your career and make a difference for our valued customers. Apply today and let your skills shine!
Qualifications
What Were Looking For:
- Experience Matters: A minimum of 2 years of experience as a call center representative with a demonstrated history of excellence. We handle about 100 calls a day!
- Customer Focus: A genuine passion for helping customers and a dedication to delivering outstanding service
- Communication Skills: Excellent verbal and written communication skills (we communicate via email as well as voice) with a knack for active listening. Prior formal education on best call center practices is preferred.
- Problem Solving: Proven ability to handle challenging situations with grace and find creative solutions.
- Tech Savvy: Familiarity with call center software and a willingness to adapt to a new technology
- Team Player: A collaborative attitude with a desire to contribute to the overall success of the team
Required Experience:
Unclear Seniority
Employment Type
Unclear
