Performance Insights Lead (2 Years Contract)

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

Job Summary:

The Performance Lead is responsible for defining tracking and interpreting initiative performance metrics across all Prudential agency squad workstreams. This role ensures that every initiative from recruitment uplift to top-tier progression and enablement rollouts are measured with clarity and continuously improved through data-driven feedback loops. You will partner closely with Project Leads and cross-functional teams to ensure KPIs are aligned to business intent progress is tracked rhythmically and outcomes are translated into actionable learnings that inform postlaunch reinforcements or pivots.

Job Descriptions:

• Define initiative-specific success metrics including adoption KPIs advisor behavioral targets business impact measures and productivity cost projections for pre- and post-launch evaluation

• Shape initiative business logic and assumptions in partnership with initiative owners ensuring every new initiative is built on a sound rational measurable impact hypothesis and field-grounded benchmarks

• Establish and maintain a dashboard rhythm to track rollout performance across all Agency key initiatives driving visibility on whats landing lagging or requiring reinforcement

• Monitor advisor usage engagement and activation behaviors across key initiatives (e.g. tool adoption 1:1 coaching penetration recruitment channel conversion)

• Translate insights into tactical recommendations - advising Project Owners and squad leads on where adjustments reinforcements or targeting improvements are needed

• Collaborate with Change Enablement and Strategy teams to ensure KPIs are not just reported but actively influence reinforcement journeys and stakeholder communications

• Work in close partnership with Transformation Office and develop and track initiative value effectiveness and field traction

• Ensure initiative assumptions and baselines are grounded in business logic and evolve with maturity of each program

Qualifications & Experience:

• Bachelors degree in Data Analytics or equivalent field

• 8 12 years in analytics performance management business intelligence or strategy-related functions

• Experience in reporting/analytics for field-force-led environments (insurance sales distribution agency)

• Demonstrated ability to translate numbers into business action

• Skilled in dashboard design performance tracking and behavioral insight generation

• Experience working with multi-functional teams and initiative owners to embed KPIs into planning and rollout

• Former actuarial experience in insurance will be an advantage

Key Skills & Traits:

• Highly analytical with strong business acumen - not just a reporter but an advisor

• Strong communicator - able to analyse and tell stories from data

• Structured and precise in building tracking frameworks

• Comfortable operating across multiple initiatives with fast-moving priorities

• Curious solution-oriented and relentless in surfacing actionable insights

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.