Lead Consultant - L2 MS Office support engineer

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
AI.

Inviting applications for the role of Lead Consultant - L2 MS Office support engineer

WHAT YOULL DO:
Applicants will perform Level 2 application support and incident management.
The candidate will be working with the Productivity Tools team.
The team owns and supports several products within Microsoft 365 including all Ofifce applications MS Outlook multiple add-ins for the MS Office Suite Adobe Acrobat and WinZip.
Provide technical expertise & excellent support for our Microsoft 365 product applications at a Level 2 skillset. This experience should include deep knowledge of Office applications as well as troubleshooting COM add-ins across the suite Adobe Acrobat and WinZip.
Work closely with Level 1/1.5 support teams.
Escalate complex issues to Level 3 engineers or vendors as needed.

Responsibilities
Applicants will perform Level 2 application support and incident management.
The candidate will be working with the Productivity Tools team.
The team owns and supports several products within Microsoft 365 including all Ofifce applications MS Outlook multiple add-ins for the MS Office Suite Adobe Acrobat and WinZip.
Provide technical expertise & excellent support for our Microsoft 365 product applications at a Level 2 skillset. This experience should include deep knowledge of Office applications as well as troubleshooting COM add-ins across the suite Adobe Acrobat and WinZip.
Work closely with Level 1/1.5 support teams.
Escalate complex issues to Level 3 engineers or vendors as needed.

Qualifications we seek in you!
Minimum Qualifications
Bachelors / Masters degree in computer science engineering/technology)
Technical certifications would be an added advantage

Preferred Qualifications/ Skills
You will be supporting a global user community. Flexible work hours are required.
A strong background troubleshooting on enterprise Windows Mac and iOS environments as well as the MS Office 365 applications that reside on those platforms.
Proficient in troubleshooting and resolving issues related to crashes performance installation data loss features licensing and deployment of Office applications and their add-ins within enterprise environments
Expertise in supporting Outlook and native email clients with deep knowledge of delegation shared mailbox access PST migrations online archives and related enterprise environment issues.
Evolving experience across Level 1/2 support roles in the technology stack previously described.
Responsible for Incident and problem escalation and resolution for Office 365 platforms.
Basic knowledge and experience of Microsoft Exchange Admin Center and delegation permissions.
Experience with Adobe applications is a plus.
ITIL and Major incident management knowledge
Strong comprehensive problem-solving skills to identify and solve issues quickly.
Ability to work independently as well as part of a virtual geographically dispersed team bringing a sense of urgency to the tasks at hand.
Effectively handle difficult and stressful situations with poise tact and patience while demonstrating a sense of urgency.
Strong analytical and troubleshooting skills detail-oriented and quality-minded.
Exceptional verbal and written communication and presentation skills.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.