Invoice to Cash – Manager– Remote Romania

Ready to build the future with AI
At Genpact we dont just keep up with technology we set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation - driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

Inviting applications for the role of Invoice to Cash Manager English - Remote Romania
In this role you will be expected to work on strict deadlines in a high-pressure business environment while being a good team player.

Responsibilities

Maintain strong customer relations & business acumen
Responsible for all the activities related to Order to Cash domain including order management and fulfilment credit management claims and collections
Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process
Maintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervision
Leverage appropriate advanced and sophisticated methods and approaches to synthesize clean visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need
Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights.
Actively manage the business continuity plans for the process
Ability to meet outlined and expected standards of timeliness and accuracy in completion of work through prioritization of team task
Continuous coaching and developing Managers & Assistant Managers: hire assess and document performance
Support team priorities and initiatives and effectively manage workload
Team management & negotiation skills
Lookout for automation opportunities to bring efficiency
Partner with Human Resources to handle client engagement staffing levels develop employees manage performance issues and/or gaps succession planning and employee retention
Confirm that proper escalation procedures are followed according to established business practices
Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership
Understanding and Reporting of Service Level Agreement
Deliver the required data for audit purposes
Exposure to Six Sigma training preferred drive team to continuously improve in key operational metrics analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation
Participate in governance meetings at country / region level;
Closely work with the team and ensure right collaboration between team members to meet deliverables
Making the accounting process controls established through the internal policies

Qualifications we seek in you!
Minimum Qualifications / Skills

Graduation
Relevant experience in Invoice to Cash
SAP experience
Amazon customer management
Excellent Leadership skills. Demonstrated experience in resource management team performance management recruitment and training
Excellent knowledge of MS Office and Excellent communication & presentation skills
Experience in creating implementing & driving Structured Action Plans

Preferred Qualifications/ Skills

L3 Manager experience preferred
Exposure to Six Sigma training preferred
Experience with international process transition would be added advantage


Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.