Product Engineer II - User Assistance (Workflow Manager)

Overview

Are you an energetic passionate technical writer who has the desire to inspire support and advocate for our platforms users Use your passion for writing and interest in cutting-edge technology to provide customers with essential user assistance (UA) documentation and other enablement this position youll make our customers successful by creating UA and self-enablement materials for GIS software products and Internet of Things (IoT) technologies. Youll work with subject matter experts design documents and run the software to become a subject matter expert yourself and advocate for the user by creating meaningful content to communicate methodology and best practices.

Responsibilities

• Become a subject matter expert to produce and maintain documentation: Conceptual topics and step-by-step workflows
• Support a variety of UA materials including installed and online help tutorials blog articles videos and more
• Manage documentation throughout the development cycle and ensure documentation requirements are met for the software release
• Be part of a UA team to produce content that is consistent with the appropriate Esri style
• Provide team member support in the form of functionality feedback and testing support to the product development team
• Create and maintain a network with Delivery Services Product Management and Marketing team members to ensure our software and UA content deliver a great user experience
• Work with top software engineers in the product team to envision design build test release and support desktop and enterprise products

Requirements

• 2 years of professional experience in a similar position supporting similar responsibilities
• An understanding of documentation workflows that use HTML DITA or Markdown
• Experience producing web-based documentation using a content management system (CMS) that allows reuse of content
• Ability to learn and use software as a customer would to produce the deliverables based on the experience
• Excellent written and verbal communication skills to convey complex topics concisely clearly and effectively
• Effective time management and organizational skills to manage priorities and tasks as needed in a fast-paced work environment
• Experience with ArcGIS software or other geospatial technology
• Bachelors in GIS English journalism technical writing or a related field

Recommended Qualifications

• Masters in GIS English journalism technical writing or a related field
• Experience with/knowledge of the following:
  • Working on a software development team using the Scrum process
  • GitHub version control or other doc-as-code approach
  • ArcGIS Pro ArcGIS Online or ArcGIS Enterprise including map authoring editing geoprocessing and sharing
  • Python

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Required Experience:

Manager