Transportation Manager

Most companies claim to have the best people. We say to them Keep dreaming. Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon Microsoft Nordstrom Starbucks and the sports world bringing energy bold ideas and a willingness to dive into the unfamiliar. Its our people that make BDA the top global Merchandise Agency to work for.

Join the team thats redefining branded merchandise. Swagup now part of the BDA family is scaling fast. Backed by BDAs 40 years of industry leadership and $500M in annual revenue SwagUp is growing toward a $100M milestone on the path to a $1B future. Were building a next-generation Business Development team and were looking for high-performing creative professionals who are excited to be part of something bold.

This position will be a hybrid work schedule working 4 days a week in office with one day from home.

The Big Picture:

Were seeking a strategic and detail-oriented E-Commerce Transportation Manager to oversee and optimize all day-to-day parcel shipping and delivery operations from our New Jersey facility. This role is critical to ensure seamless and exceptional customer experience by partnering with carriers and driving efficiency in both domestic and international shipping processes.

As a core member of our logistics team you will work closely with leadership to ensure performance standards are met while collaborating cross-functionally with Customer Experience (CX) Warehouse Operations Product Management Sales and Finance to drive seamless end-to-end delivery experiences.

Day-to-Day:

• Partner with the Director of Logistics and Supply Chain on carrier performance and ensuring the overall companies logistics strategy is met.
• Report day-to-day to the Sr. Manager of Fulfillment & Operations supporting the execution of efficient and successful shipping operations.
• Manage shipping compliance for outbound customer shipments both domestically and international.
• Track and report on carrier service levels providing actionable insights to leadership and recommending improvements.
• Continuously assess and improve routing guides and carrier selection strategies in collaboration with corporate HQ.
• Identify and assess opportunities for innovative logistics solutions to improve speed and costs.
• Ensure carrier invoicing accurately and credits or refunds due are issued.
• Partner with CX Director to optimize customer communications related to tracking shipments and status updates ensuring customers are confident about their delivery status.
• Assist in optimizing inbound shipments via LTL or other consolidated services

The Right Person for the job has:

• Experience working with high-growth e-commerce companies (B2B or B2C)
• Strong knowledge of parcel shipping rates and carrier performance management.
• Ability to define KPIs build performance dashboards and provide insights that drive action.
• Demonstrated cross-functional collaboration with CX and product management teams to develop new workflows customer communications and system capabilities
• Experience with customs compliance and working with customs brokers to ensure efficient international shipping.

Preferred Education & Experience:

• Fundamental computer literacy required
• Experience with Microsoft Office Suite
• Years of experience: 6-8

We are pleased to share the base salary range for this position is $95000 to $11000. If you are hired at BDA your compensation will be determined based on factors that may include geographic location skills education and addition to these factors we believe in the importance of pay equity and consider internal equity of our current team members as a part of any the spirit of pay transparency the range listed is the full base salary range for the role and hiring at the top of the range would not be typical in order to allow for future salary growth. The range listed is just one component of BDAs total compensation and rewards programs which includes: robust PTO; vacation a paid volunteer day holidays and summer Fridays Benefits; medical dental vision life and AD&D insurance 401k; tuition reimbursement mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation.

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