Principal Service Engineer, NCI Academy

Who we are:

For more than 75 years NATOs mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA a team of 3300 civilian and military staff in 29 locations throughout Europe North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations protect NATOs airspace make data-driven decisions defend against cyber-attacks secure NATO networks and maintain superiority in space. This is all possible because of our greatest force our order to keep this edge we aim to hire train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

The Principal Service Engineer NCI Academy is based in Oeiras Portugal and will join the Architecting and Engineering Team within the Chief Technology Office (CTO) a strategic business function leading the NCIA Technology Strategy and associated strategic change initiatives required to deliver NATOs digital transformation.

The Principal Service Engineer will provide architecting and engineering guidance across all academy-led projects and services that support both students and this pivotal role you will serve as the critical bridge between innovative technical solutions and the Academys mission to deliver world-class learning experiences to the NATO community. As the lead technical authority you will collaborate with multidisciplinary teams drive the design and integration of advanced educational technologies and ensure that every aspect of the Academys digital transformation aligns with the strategic vision and technology roadmap set by the CTO. You will be instrumental in evolving the Academys learning platforms overseeing the modernization of unique network infrastructures and championing the adoption of emerging and disruptive technologies. This is your opportunity to leave a lasting footprint as the technical expert and CTO representative within the Academy driving innovation and excellence in every learning initiative. Areas of focus for this new post are:

Lead Architectural Excellence: Deliver strategic architecting artifacts and engineering technical design guidance for all ICT systems and software projects and services led by the NCI Academy ensuring coherence integration and technical alignment across the learning ecosystem.

Drive Learning Platform Transformation: Spearhead the digital transformation of the Academys learning platform and applications integrating cutting-edge learning tools and methodologies that align with the CTO technology roadmap and better serve the evolving needs of our students and stakeholders.

Innovate Learning Delivery: Champion the adoption of advanced technologies and novel approaches to support and enhance the Academys learning delivery fostering a dynamic and future-ready environment for NATOs knowledge community.

Align Unique Network Infrastructure: Oversee the alignment of the Academys bespoke network infrastructure with strategic technology priorities ensuring robust secure and scalable connectivity that supports the Academys mission.

Advance Emerging and Disruptive Technologies: Serve as the Academys leading authority on emerging and disruptive technologies providing expertise and technical leadership across courses projects and operational domains.

Stakeholder Engagement: Act as a trusted advisor to students customers and Academy teamscultivating strong relationships understanding needs and translating vision into actionable solutions that deliver value and excellence.

For the full and detailed list of duties please review the job description on the NCIA career site.

About you:

The essential requirements for this post are:

A Masters degree at a nationally recognised/certified University in a related discipline and 5 years post-related experience. Or a Bachelors degree with 8 years post related experience

Extensive experience leading major ICT system and software architecture and design implementations technical assessments to major ICT projects experience with life-cycle support and with cyber security risks.

Extensive experience in providing support and guidance to multi-disciplinary technical teams during implementation and operational support of large ICT and/or Software projects

Extensive experience leading implementation of new and emerging technologies including cloud computing evaluate the potential impacts threats and opportunities.

Extensive experience leading the creation and review of ICT services systems architectures and roadmaps for large organizations.

Extensive experience leading and monitoring the development of domain / segment and solution design ensuring consistency with specified requirements.

At least 5 years of practical experience in developing engineering systems design planning requirements specification for military CIS/C4ISR systems or similar complex IT systems and driving the architecture to implementation.

Extensive experience leading the implementation of ICT specific projects for alignment with relevant architectures and roadmaps.

Sound practical knowledge and experience of service delivery and service provisioning policies methodologies processes and tools

Extensive experience managing relationships with senior stakeholders (internal and external)

Proven ability to apply analytical and systems thinking to complex problems.

Proven ability to moderate technical design related discussions with multi-disciplinary teams.

Proven ability to effectively communicate orally and in writing with good briefing skills.

One or more of the following would additionally be desirable:

Working experience in NATOs committees or working groups.

Domain knowledge in ICT systems and software for Training and Education

Knowledge of NATO C3 policies and directives;

Experience in process analysis and design techniques including needs assessment specification development planning and gap analysis.

Knowledge of NATO responsibilities and organization including ACO and ACT.

Experience with Cloud Architecting including IaaS PaaS Cyber Security Cloud Service Management.

Knowledge in The Open Group Architecture Framework (TOGAF) and ArchiMate modelling language or equivalent.

Knowledge in ITIL COBIT CISSP or equivalent.

What we offer:

Genuinely meaningful work as part of the most successful alliance in history;

3 year contract with competitive tax-free monthly salary of EUR 8638 and household and childrens allowances;

Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;

Excellent private health insurance scheme;

Generous annual leave of 30 days plus official holidays;

NATO Pension Scheme;

Development programs such as professional training wellbeing and more.

To learn more about NCIA and our work please visit our website. The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender gender identity race ethnic or cultural origin age religion sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.