ETIC, Change Manager - Senior Associate

We are seeking a highly motivated and experienced Change Manager to join our team and lead theorganizational change management (OCM)workstreamfor large-scale ERP projects digital transformation or Target operating models.The Change Managerwill play a crucial role in developing and implementingrobustchange management communication and trainingstrategiesfostering user adoption and proactively mitigating resistance across all organizational levels.The Change Manager will also coach and mentor junior team members in the organizational change management (OCM)workstream

Responsibilities

• Change Management Strategy:Develop implement and continuously refine a structured change management strategy tailored to the ERP implementation digital transformation or TOM structure ensuring alignment with business goals and project timelines.

• Stakeholder Engagement & Leadership:Identify key stakeholders and develop engagement strategies to build trust secure buy-in and maintain transparent communication.

• Change Impact Assessment:Conduct in-depth change impact and change readiness assessments evaluate results identify risks and develop risk mitigation strategies

• Communication Strategy:Design implement and manage communication strategyand planaligned with the programs overall objectives.

• Communication Design and Execution:Craftand rolloutcompelling content using various channels including email presentations user guides and online resources.

• Training & Enablement:Collaborate with system implementation teams to design and deliver training programs ensuring employees are equipped with the necessary skills and knowledge to utilize the new ERP system effectively

• Change adoption: Define track and report on success metrics to evaluate the effectiveness of change management efforts gathering feedback for continuous improvement.

Required Skills and Qualifications

Experience:

• Bachelors degree in Change Management Business Administration Organizational Development Human Resources or a related field. A Masters degree is a plus

• 8 years of experience with 4 years in Change management with a strong track record in leading change management plan implementations.

• Prior experience as a change or communication manager or in a similar communication-focused role

• Techno-functional experience in the successful delivery of cloud-based ERPimplementation(SAP S4 HANA SAP SuccessFactors Oracle Fusion etc.) or digital transformation programs is a plus

Skills:

• Proven ability to develop and deliver compelling presentations.

• Excellent written and verbal communication skills with the ability to tailor messages to diverse audiences.

• Strong analytical and problem-solving skills.

• Experience managing and prioritizing multiple tasks simultaneously.

• Ability to navigate resistance foster positive relationships and maintain resilience in a dynamic and evolving environment.

• Experience in managing change initiatives within Agile Waterfall or hybrid project environments

• Proficiency in Microsoft Office Suite (Word PowerPoint Excel SharePoint) and G-Suite (Sheets Docs and Slides)

• Familiarity with collaboration tools (e.g. Google Chat Microsoft Teams) anddigital tools and platforms for change management communication and training

• Professional attributes:

• Highly organized and detail-oriented.

• Strong leadership and interpersonal skills.

• Adaptable and able to work effectively in a fast-pacedevolvingenvironment.

• A passion for clear and effective communication.

Desired Qualifications

• PMP Certification: Project Management Professional (or equivalent) are an advantage.

• Expertise or certifications in change management principles and methods (e.g. PROSCI ADKAR APMG Change Management Practitioner CCMP ) are preferred.

• SAP Activate andOracle True Cloud Methodis a plus.